Cannot get rid of Dashboard Notifications

  • In my Wordfence dashboard I cannot get rid of these notifications

    Wordfence Terms of Service and UK IDTA
    Wordfence Terms of Service and End User License Agreement Update
    Wordfence Terms of Use and Privacy Policy Updated

    When I hit X it reappears again. I have already deleted and reinstalled (while keeping information) but that does not do the trick.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @wpmakenorg, Thank you for reaching out.

    Do you see any pop ups to accept Wordfence Terms and Conditions? Can you please send a screenshot of the dashboard notifications?

    You can use Snipboard  https://snipboard.io/ to send us a screenshot.

    Thanks,

    Mark

    Thread Starter wpmakenorg

    (@wpmakenorg)

    I have made screenshot https://snipboard.io/CQiD4t.jpg – are you able to see this?

    Its just the 3 notifications – hitting the X removes them, after refresh they are back.

    Plugin Support wfmark

    (@wfmark)

    Hi @wpmakenorg, Thank you for getting back to us.

    Could you please try clicking the specific buttons to review and accept the Agreements?

    Wordfence dashboard notifications can also be disabled under Wordfence> All Options> General Wordfence Options> Dashboard Notifications.

    Let me know how it goes.

    Thanks,

    Mark.

    Thread Starter wpmakenorg

    (@wpmakenorg)

    I clicked all – then saved then hit the X but the 3 notifications keep returning

    Plugin Support wfmark

    (@wfmark)

    Hi @wpmakenorg, Apologies for the delayed response.

    You might need to reinstall Wordfence if you’re still seeing the issue.

    You can backup your Wordfence settings via the Export option. Navigate to Wordfence > Tools > Import/Export Options and click Export. You can also take note of the current Whitelisted URLs you have in Wordfence > Firewall > All Firewall Options > Whitelisted URLs as these are NOT included in the Import/Export, and will be lost during the re-install.

    Here is what is exported: https://www.wordfence.com/help/tools/import-export/

    During the export, you will be given a long string of text. Keep this safe, you’ll need it in a few minutes.

    After that, enable the option to Delete Wordfence tables and data on deactivation in All Options > General Wordfence Options. You will want to remember to disable this after you reinstall Wordfence again.

    After you enable that option, you can deactivate Wordfence from the Plugins area of your site, then delete it. Next, from the plugins area, search for and re-install Wordfence like normal.

    It will be like setting Wordfence up for the first time. You will need to enter an email address, and then go into Tools > Import/Export Options and paste that string of text into the Import Wordfence Options field and click the button there.

    The firewall will be in Learning Mode by default for 7 days. I would recommend switching this to Enabled and Protected as soon as possible.

    Let me know if this helps!

    Thanks,

    Mark.

Viewing 5 replies - 1 through 5 (of 5 total)
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