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Resolved mitchelldesigns
(@mitchelldesigns)

3 years, 4 months ago

My client had mentioned when she checks out and enters her card details and trys to make another order, the form is missing! For the card details, CVC and Exp Date.. So that is a huge issue.. How can we fix this?

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter

mitchelldesigns

(@mitchelldesigns)

3 years, 4 months ago

Sorry, the form shows. But the fields do not work for Card number, Exp and CVC.

Thread Starter

mitchelldesigns

(@mitchelldesigns)

3 years, 4 months ago

Here is a video of it not working: https://we.tl/t-MpCKSEQO4u

Thread Starter

mitchelldesigns

(@mitchelldesigns)

3 years, 4 months ago

Heres the console data.

https://snipboard.io/6nzLtY.jpg

Thread Starter

mitchelldesigns

(@mitchelldesigns)

3 years, 4 months ago

Status Report:


### WordPress Environment ###

WordPress address (URL): https://greatlakespetfood.com
Site address (URL): https://greatlakespetfood.com
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OpenSSL/1.1.1f

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WP Rocket: by WP Media – 3.4.1.2
Smush Pro: by WPMU DEV – 3.9.1
WPC Variations Radio Buttons for WooCommerce: by WPClever – 2.5.4
WPMU DEV Dashboard: by WPMU DEV – 4.11.5
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9

Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.0
YITH WooCommerce Advanced Reviews Premium: by YITH – 1.8.0
YITH WooCommerce Customize My Account Page: by YITH – 3.3.0
YITH WooCommerce Email Templates Premium: by YITH – 1.5.0
YITH WooCommerce Minimum Maximum Quantity Premium: by YITH – 1.9.0
YITH WooCommerce Multi-step Checkout Premium: by YITH – 2.2.0
YITH WooCommerce Review For Discounts Premium: by YITH – 1.6.0

### Inactive Plugins (4) ###

WooCommerce Buy One Get One Free: by Oscar Gare – 2.1.8 (update to version 2.2.5 is available)
WooCommerce Custom Thank You Pages: by Jeroen Sormani – 1.0.4
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
YITH WooCommerce Affiliates Premium: by YITH – 1.8.7

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php

### Must Use Plugins (2) ###

ManageWP - Worker Loader: by GoDaddy –
p3-profiler.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #689 - /shop/
Cart: #78 - /cart/
Checkout: #79 - /checkout/
My account: #80 - /my-account/
Terms and conditions: #37 - /terms-conditions/

### Theme ###

Name: Divi Child
Version: 4.3.2.1583859718
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: Divi-child/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0
/www/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-footer.php
/www/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-header.php
/www/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-order-details.php
/www/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-order-items.php
/www/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce-main/emails/email-styles.php
/www/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php

Outdated Templates: ?
					
					
						Learn how to update

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Complete: 1,606
Oldest: 2021-10-22 13:21:19 -0400
Newest: 2021-10-26 09:37:09 -0400

Failed: 12
Oldest: 2019-06-25 16:47:39 -0400
Newest: 2020-07-04 08:30:06 -0400

### Status report information ###

Generated at: 2021-10-26 09:47:27 -04:00

Plugin Support

Chris Moreira – a11n

(@chrism245)

3 years, 4 months ago

Hi @mitchelldesigns!

I did a test on the site, and I was able to enter the card information. Here is a screenshot of my test:

checkoutpage
Link to image: https://d.pr/i/BWu4a8

I recommend a conflict test at this moment.

How to test for conflicts

The best way to determine if a theme and/or plugin is causing the issue is to:

Temporarily switch your theme to the [Storefront](https://www.ads-software.com/themes/storefront/) or Twenty Twenty theme.
Try to reproduce the problem: by trying to checkout again. If the issue is resolved, it is a theme conflict. If not, continue to the next step.
Temporarily deactivate all plugins except WooCommerce.
Try to reproduce the problem again. If the issue is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

Please let us know how that goes.

Regards!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot Input Card Information’ is closed to new replies.