Cannot insert section or block

  • Resolved millia

    (@millia75)


    1 year, 4 months ago

    Hello,

    When I try to insert a section or a block from the library I only have a blank page with the word “Loading” but nothing happens. When I go back to my page, no section (or block) have been inserted. I tried many times. Why can this happen?

    Thank you for your help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

    Hey! I have the exact same problem, have you found a solution to this? I would appreciate if someone could help.

    • This reply was modified 1 year, 4 months ago by aatosnystedt.
    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, aatosnystedt

    Please contact us at our plugin contact email, [email protected], where we will provide you with detailed instructions to resolve this issue.

    Kind regards,
    Givi

Viewing 3 replies - 1 through 3 (of 3 total)
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