Cannot install Jetpack

That sounds like you have a folder called jetpack in your wp-content/plugins folder.

Pop on via FTP and remove the folder and it’s contents.

Eek, I’m not sure what that means – I have the address of where it says it’s installed – /home3/knittiq1/public_html/wp-content/plugins/jetpack/ – but can’t figure out how to remove it. If you can offer any more guidance I would greatly appreciate it!

Lauren

You would have to use a FTP program or shell program to navigate to the /home3/knittiq1/public_html/wp-content/plugins/ folder and remove the jetpack folder.

A half borked installed is probably there blocking the way.

Since you havn’t understood my first post. You must have used a Control Panel auto installer?
The control panel should have a File Manager type link and from there you can navigate thru your site to the above directory and remove the jetpack folder.

You may wish to drop me a line on my contact form for a quick paid support solution.

Thanks so much Barry! I was able to find the folder from my cpanel. Really appreciate the help! ??

No problem! Glad to be of help! Don’t forget to mark this as solved if you can!