• Resolved martinrowan

    (@martinrowan)


    I’m trying to migrate from one hosting provider to another using duplicator. The process appears to work, however on completing the setup and logging into the site, any attempt to access the duplicator settings give the error “Cannot load duplicator-tools.” I also found that some other aspects aren’t working, such as I can’t search for plugins using the search box, I have to format the URL by hand.

    The only errors reported in the log are a handful of serialisation issues which I assume is specific to the posts.

    
    * DUPLICATOR-LITE: INSTALL-LOG
    * VERSION: 1.2.32
    PHP VERSION:	5.6.33 | SAPI: litespeed
    PHP TIME LIMIT:	[0] time limit restriction disabled
    PHP MEMORY:	2048M | SUHOSIN: disabled
    SERVER:		LiteSpeed
    --------------------------------------
    DATABASE ENVIRONMENT
    --------------------------------------
    MYSQL VERSION:	This Server: 10.1.24 -- Build Server: 5.5.51
    FILE SIZE:	database.sql (7.44MB) - installer-data.sql (7.44MB)
    --------------------------------------
    DATA-REPLACE ERRORS (Serialization):
    SELECT post_content, post_excerpt, post_password, to_ping, pinged, post_modified, post_modified_gmt, post_content_filtered, post_parent, guid, menu_order, post_mime_type, comment_count FROM <code>wp_posts</code>  WHERE ID = "96";
    SELECT post_content, post_excerpt, post_password, to_ping, pinged, post_modified, post_modified_gmt, post_content_filtered, post_parent, guid, menu_order, post_mime_type, comment_count FROM <code>wp_posts</code>  WHERE ID = "101";
    SELECT post_content, post_excerpt, post_password, to_ping, pinged, post_modified, post_modified_gmt, post_content_filtered, post_parent, guid, menu_order, post_mime_type, comment_count FROM <code>wp_posts</code>  WHERE ID = "102";
    SELECT post_content, post_excerpt, post_password, to_ping, pinged, post_modified, post_modified_gmt, post_content_filtered, post_parent, guid, menu_order, post_mime_type, comment_count FROM <code>wp_posts</code>  WHERE ID = "103";
    SELECT post_content, post_excerpt, post_password, to_ping, pinged, post_modified, post_modified_gmt, post_content_filtered, post_parent, guid, menu_order, post_mime_type, comment_count FROM <code>wp_posts</code>  WHERE ID = "124";
    

    I’ve tried in safe mode and with SQLMODE: NO_ENGINE_SUBSTITUTION
    The result is the same.

    Any suggestions?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Cory Lamle

    (@corylamleorg)

    The search issue might be related to the serialization issue, but the other option seems odd. You might try and resave your permalinks and clear any possible cache if you had that enabled.

    Thread Starter martinrowan

    (@martinrowan)

    Hi Cory, I deleted the cache before creating the package and also tried recreating the package after deleting the cache and deactivating the cache plugin I was using. I’ve re-saved the permalinks too, none of this has resolved the issues above.

    As I’m moving to a new host the original site is at https://www.my_domain_name.co.uk whereas the new site is currently being setup on the new hosting provider using https://185.145.203.195/~_my_username

    I didn’t want to update the DNS records until I knew the duplication process/migration had been successful. Could this cause the issue with duplicator not working after migration?

    Could it be that the build was done on the old host using mySQL 5.5.51 and the new host is using a significantly newer version: 10.1.24

    Thanks
    Martin

    Thread Starter martinrowan

    (@martinrowan)

    Some more experimentation…
    The problem appears to be beyond just the duplicator tools. The problem is actually with anything below the top level/stage page of any plugin. For example.

    Works: /wp-admin/admin.php?page=duplicator
    Doesn’t work: /wp-admin/admin.php?page=duplicator-tools or /wp-admin/admin.php?page=duplicator-settings or /wp-admin/admin.php?page=duplicator-gopro

    Works: /wp-admin/admin.php?page=wpseo_dashboard
    Doesn’t work: /wp-admin/admin.php?page=wpseo_titles

    Works: /wp-admin/admin.php?page=Wordfence
    Doesn’t work: /wp-admin/admin.php?page=WordfenceWAF

    Enabling WP_DEBUG doesn’t show errors being logged.

    Cory Lamle

    (@corylamleorg)

    Hey @martinrowan,

    If you want to submit a support ticket for this issue I can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

    Thanks~

Viewing 4 replies - 1 through 4 (of 4 total)
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