Cannot log in

This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://www.ads-software.com/support/article/resetting-your-password/

Thank you. We read that article but…much of it is beyond us. Tried but failed to complete any of the suggested methods. It is beyond our abilities…:((

Really, really, really need someone who -does- understand that article. TIA!!!

-To Change Your Password – must be logged in to do this
-Through the automatic emailer – message said email not setup?
-Through MySQL Command Line – MySQL???
-Through phpMyAdmin – phpMyAdmin – that is a thing???
-Through FTP – ftp to URL did not respond
-Through WP CLI – where is this /wordpress directory?
-Using the Emergency Password Reset Script – PHP? where is this WordPress installation directory?

Contact your host to help you with this. Most of those methods start with logging in to your hosting account.

Thanks again. We are logged into hosting account. But is is Google Cloud and we cannot find the files. No one takes calls any more and there has been no response from chat or repeated emails.

Can anyone help? TIA!!!

P.S. Why are the credentials all messed up now? The website works but the credentials got destroyed. Is there default username/password we could try?

Sorry for being so illiterate. Was hoping for something a mortal could do to fix the credentials.

All we know how to do right now is start over…:((

Hi @cachevalleyaa

I’m trying below to describe one of the methods in that link with more details.

Do you have access to any kind of File Manager for your site’s files? A place where you should see the following folder structure:

— /wp-admin
— /wp-content
— /wp-includes
- index.php
- wp-config.php
.
.
etc. 

If yes, go to wp-content/themes/twentyfourteen and find functions.php. (twentyfourteen is your current active theme) Open it and edit its content. You might have a visual text editor or you might have to download the file, edit on your computer and upload it back (make sure to replace it if that’s the case).

You have to append to this file content the following line of code:

wp_set_password( 'password', 1 );

where password is the new password and 1 is the User ID. 1 will be the ID for the very first user created (the admin).

Hope this helps,
Kind regards!

I just made some research and indeed Google Cloud file managing is not a straight forward process. You can look up for tutorials on how to manage your files on Google Cloud hosting because that will be very handy in the future when you need to access your files. Here is a video I found: https://youtu.be/3TEjRqv-luQ

If you find these steps too difficult (and I totally understand if this sounds Greek to you), I recommend asking help from a web developer to help you get started with these more technical steps. (don’t post nor accept any job offers on these forums – you can try on jobs.wordpress.net)

Google Cloud is not a good choice for non-technical folks. You might consider moving to one of our recommended hosts. Be sure to ask them for non-profit pricing if you are a 501(c)(3) org.