Cannot log in, WordPress doesn’t send reset password email

  • federicaorlati

    (@federicaorlati)


    3 months ago

    Hi,
    I have a website hosted on www.ads-software.com. I have not accessed the website in a long time, but now I need to access it. Of course I forgot my password. I have tried to go on https://www.siteurl.com/wp-admin and https://www.siteurl.com/wp-login and try to put my email address or my username and ask to send a link to reset my password. The issue is that WordPress is not sending any me any email. I’ve checked my spam folder as well. I’ve tried this now for multiple days with no luck. WordPress doesn’t even have a support functionality so I have no ways of accessing my website. Is there something I can do?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • threadi

    (@threadi)

    First of all: your website is not hosted at www.ads-software.com. No websites are hosted here. Your website will be hosted somewhere else.

    If you no longer have access to the backend, there are several options available to you. I would recommend going via phpmyadmin as described here: https://www.ads-software.com/documentation/article/reset-your-password/#through-phpmyadmin – your host’s support can help you find this interface, it is provided by them.

    The fact that you are not receiving any emails is partly due to your hoster and partly due to your email service provider. WordPress sends unauthenticated emails via the hoster’s system. Your email service provider probably rejects these as potential spam emails even before they reach your account (and your spam folder). To solve this, you should install the WP Mail SMTP plugin in your WordPress and use it to set up the sending of emails with authentication via your email service provider. This will ensure that you receive emails from WordPress in the future.

    Thread Starter federicaorlati

    (@federicaorlati)

    Hi,

    I don’t seem to be able to use phpmyadmin. I went to my hosting provider which tells me to go on my ‘EasyWP Dashboard‘ to access it. Unfortunately when I go on the dashboard my website is not there. Nothing else I can do?

    threadi

    (@threadi)

    What is the URL of your website? You could use this to find out where it is actually hosted.

    However, if it is easywp and you don’t get along with their interface, contact your hoster’s support again.

Viewing 3 replies - 1 through 3 (of 3 total)
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