Cannot login admin

  • Resolved horiconesd

    (@horiconesd)


    5 years, 9 months ago

    Ok, we have a few “admins” who have no expertise with WordPress and have only been updating the site with minor changes over the years. Now, we are not able to log in to the wp-admin page that has been used to do so.

    We are aware of the database connection article, but our hosting provider, YHC Corporation, is an unknown to us. IP address 209.99.64.51 times out. Nameservers:
    ns21051.ztomy.com
    ns11051.ztomy.com

    Can you help get us started because these all seem like dead ends to us?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I see a different IP address for your site:

    stevens-MacBook-Air:~ sdstern$ nslookup horiconsd.org
Server:		8.8.8.8
Address:	8.8.8.8#53

Non-authoritative answer:
Name:	horiconsd.org
Address: 216.102.13.130

    I think you need to resolve the question of where your site actually lives.

    Took me a while but after realizing the domain name provided was wrong I looked at your profile and found what should be the right domain.

    Looks like your domain name expired back on the eleventh of this month and it was registered through Bluehost

    https://www.whois.com/whois/horiconesd.org

    So give them a call to try to fix that or figure out what your next step needs to be.

    I’d also try to figure out who hosted that? The YHC company was listed somewhere as a webhost but the website sure didn’t look like any webhost to me.

    Check back with us if you need a little more help but I’m hoping once you get the issue fixed with the domain the DNS will right itself and you’ll be able to track the rest of this down.

    Thread Starter horiconesd

    (@horiconesd)

    Thank you for replying. I believe “the page I need help with” is autofilled according to email address. Thanks for taking the extra step. I am contacting Bluehost, and yeah, the YHC company is still an unknown.

    • This reply was modified 5 years, 9 months ago by horiconesd.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    >> I believe “the page I need help with” is autofilled according to email address. <<

    Nope. ??

    Thread Starter horiconesd

    (@horiconesd)

    That’s not helpful. Anyway, resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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