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Resolved mmcglynn
(@mmcglynn)

5 years ago
We’ve updated from 2.9.7 to 2.9.10 in our Dev environment and well as a local, clean installation that uses a service account.

We can mo longer add new users. The new user is set to the Subscriber role. When logged in user can see the profile screen, but Authorizer never shows the user as pending for the admin to approve.

The email is sent to the Admin email address is duplicated – two emails within the same minute.

Further, the messages aren’t sent to the Admin user in the WP setting but, apparently, to the first user on the (small) list of Admin users.

CAS Version 3

No PHP errors, this just silently fails.

What can I do to provide more information?
- This topic was modified 5 years ago by mmcglynn. Reason: Proper English
- This topic was modified 5 years ago by mmcglynn.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Paul Ryan
(@figureone)

5 years ago

Hm, I can’t reproduce this in our CAS test environment. Let’s try:

1) Can you revert to version 2.9.7 and see if the behavior changes? You can simply replace the wp-content/plugins/authorizer directory to do this.
https://downloads.www.ads-software.com/plugin/authorizer.2.9.7.zip
https://www.ads-software.com/plugins/authorizer/advanced/

2) If that fixes things, then the only change related to CAS in version 2.9.8 is this:
https://github.com/uhm-coe/authorizer/commit/4144a247b3839684899b284d0e377c236602188f
But I’m not sure how that would cause the behavior you’re seeing.

3) Otherwise, can you check:
* Authorizer Settings > Login Access > Who can log into the site? — Verify this is set to “Only approved users”
* Authorizer Settings > External Service > CAS server version — Try SAML_VERSION_1_1; sometimes CAS versioning is weird.

If still having problems, can you clarify the scenario that isn’t working.

Thread Starter mmcglynn
(@mmcglynn)

5 years ago

We believe this was caused by a caching issue, so I am going to mark it as resolved.

Also, the UI was faking us out because there are two users on the site and each display on their own page.

Thread Starter mmcglynn
(@mmcglynn)

5 years ago

Thanks Paul. We’re not sure why we were seeing the behavior, but we are on a fairly complex environment (Pantheon) and needed to clear the site cache to get the correct behavior.

Plugin Author Paul Ryan
(@figureone)

5 years ago

Got it, thanks for letting us know. It’s always the damn cache! ??

Moderator Jose Castaneda
(@jcastaneda)

THEME COFFEE MONKEY

5 years ago

Howdy!

Wanted to chime in on this in hopes it does help in some way. There is a way to flush that cache as well on Pantheon. This is one way via code: https://plugins.trac.www.ads-software.com/browser/pantheon-advanced-page-cache/trunk/pantheon-advanced-page-cache.php#L66

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot login new users’ is closed to new replies.