Cannot Login to My Account

  • Resolved Jargonsp

    (@jargonsp)


    8 months, 2 weeks ago

    Hello,
    For some unknown reason I cannot login to my Account in your website. I have not changed anything, I still have the email I registered and purchase the premium version with (two years – third is coming soon).

    It looks like my account does not exist. How can I contact support? There is no email option.

    PS: It looks like you changed the login url adding “my” before your domain. Did this cause some accounts to be deleted? I don’t know what is going on.

    Thank you in advance.

    • This topic was modified 8 months, 2 weeks ago by Jargonsp.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Truman

    (@tdorn)

    Hey @jargonsp

    Thanks for reaching out, apologies for the trouble you had here. You are correct, the link to login is here: https://my.theeventscalendar.com/my-account/

    I see that you mentioned that you have a Premium Subscription for one of our plugins, so that allows you access Premium Support, but if you cannot login, you can simply email this address: [email protected]

    If you submit that we, we will be able to pick it up and help you out through our Helpdesk.

    Thread Starter Jargonsp

    (@jargonsp)

    Thank you! I sent an email with all the relevant information.

    Plugin Support Darian

    (@d0153)

    Hi @jargonsp

    Thanks for your message. You’ll hear from one of my colleagues soon!

    In the meantime, I will be closing this thread. Please don’t hesitate to open a Support Ticket on our Help Desk if you have any further questions. This helps us keep track of topics and issues effectively and ensures that we follow the guidelines of the WordPress Forum.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cannot Login to My Account’ is closed to new replies.