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Cannot login to subdomain wp-admin

csheridan — Mon, 05 Dec 2016 02:28:50 +0000

I can’t believe I’m actually having to come here, since my hosting provider (BlueHost) couldn’t solve my problem.

I have a website, neabors.com, and a subdomain of that, news.neabors.com. I was able to successfully login to the backend of the subdomain earlier today and now all of a sudden it’s redirecting me to the primary domain. I decided to try the live chat and sadly was connected to the ever-growing outsourced version of what’s deemed as “tech support”. While I was in the chat session, I noticed that they edited code WITHOUT telling me (I had to change it back), and then they tell me that I need to go to www.ads-software.com because it’s out of their league. Seriously?

I didn’t touch anything, and now I can’t even get into the backend of my website!!! Why did I go with Bluehost? Why?!?!?!

I need REAL help please.

Reply To: Cannot login to subdomain wp-admin

t-p — Mon, 05 Dec 2016 02:57:09 +0000

I have added “Bluehost” to the tags

Reply To: Cannot login to subdomain wp-admin

Luke Cavanagh — Tue, 06 Dec 2016 22:06:11 +0000

@csheridan

How is the subdomain site setup?

Is that site in its own folder, or is it a new WP install?

Reply To: Cannot login to subdomain wp-admin

Chris — Thu, 02 Mar 2017 19:47:45 +0000

I’ve been having the same problem. My primary is https://www.pdxinc.com (hosted with JustHost). When I created a subdomain (absolutedev.pdxinc.com) and installed WP at that subdomain it created a new login using the same email address to access the admin area for that one. When I try to log in to the subdomain it rarely works…to the point that I actually got locked out of the WP Admin area of the subdomain this morning.

Reply To: Cannot login to subdomain wp-admin

t-p — Thu, 02 Mar 2017 20:23:05 +0000

@pdxcomm,

It has been over 2 months since the OP replied!!

If the troubleshooting already posted made no difference for you, then, as per the Forum Welcome, please post your own topic. That way you stand a good chance of getting the assistance you want.

I’m closing this thread.