Cannot login using Cleantalk’s 2FA

  • Resolved manalan77

    (@manalan77)


    1 year, 7 months ago

    When I usually login, I get the two window dialog box where I place my username and password. After that, a single window dialog appears where I have to paste my 6-digit code that Cleantalk emails me. That’s how it has worked for some time.

    Now, after I have sent off the first part (Username and Password) the original box remains – but it is now empty. If I repeat the Password and Username, Cleantalk sends me the same code again, but there is nowhere to put it. This lasts for 20 minutes or more thereby preventing me from accessing my website. Although I have another means to access it, this is not good enough by Cleantalk – given I am a paid subscriber of theirs and this is the only means I can report the problem to them.

    Does Cleantalk have any solution to this problem?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @manalan77.

    Please, re-activate the plugin:
    ? WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and Activate again

    Then clear/refresh your website cache if you use any.

    Did it help you?

    Cannot log in to my website. I am trying to log into my website but do not receive the email CleanTalk authorization code. Checked in Spam but nothing. Tried several times.

    Security by CleanTalk

    Security by CleanTalk authorization codePlease, check your email to get code. If you have not received the e-mail, please, check “spam” folder.

    Plugin Support SergeM

    (@serge00)

    Hello, @brnbus.

    Please, follow this guide to enable or disable the 2FA option:
    https://cleantalk.org/help/two-factor-auth

    Did it help?

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)
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