Cannot make notifications go away

Howdy @mikeyb70

Cannot make notifications go away

Thank you for reaching out about this. Just to clarify, which version of the WooCommerce Eway Gateway is currently active on the site?

A picture is worth a thousand words, as the saying goes, therefore, could you also share a screenshot of the screen where the message appears, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

You can paste the Gist link here in your reply, once you have that.

Looking forward to your response, thank you.

Hello,

https://snipboard.io/WSaVxs.jpg

WordPress Environment

WordPress address (URL): https
Site address (URL): https://
WC Version: 7.4.0
REST API Version: ? 7.4.0
WC Blocks Version: ? 9.4.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_NZ
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.24-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.4.0
WC Database Prefix: wp0l_
Total Database Size: 65.06MB
Database Data Size: 36.83MB
Database Index Size: 28.23MB
wp0l_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp0l_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp0l_wss_log: Data: 0.17MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 477
ckit_size_guide: 1
custom_css: 1
customize_changeset: 2
elementor_library: 1
ig_campaign: 2
ig_message: 5
nav_menu_item: 15
ninja-table: 1
page: 15
post: 2
product: 32
product_variation: 588
revision: 143
shop_order: 37
stocktend_object: 2510
stocktend_tryst: 2
wpforms: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (42)

Addy's NZ Address Autocomplete for WooCommerce: by Addy Limited – 2.1.7
Afterpay Gateway for WooCommerce: by Afterpay – 3.5.3
Autoptimize: by Frank Goossens (futtta) – 3.1.5
Code Snippets: by Code Snippets Pro – 3.2.2
CommerceGurus Commercekit: by CommerceGurus – 2.1.1
Elementor: by Elementor.com – 3.11.0
Flying Scripts: by WP Speed Matters – 1.2.3
Google Listings and Ads: by WooCommerce – 2.3.8
Icegram Engage - Popups, Optins, CTAs & lot more…: by icegram – 3.1.6
Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.7.0
Jetpack: by Automattic – 11.8.3
Kirki Customizer Framework: by David Vongries – 4.1.1
LiteSpeed Cache: by LiteSpeed Technologies – 5.3.2
Mediabay: by codedrafty – 1.4
New Zealand Shipping Zones for WooCommerce: by Daniel Shaw – 1.0.1
Ninja Tables Pro: by WPManageNinja – 4.1.10
Ninja Tables: by WPManageNinja LLC – 4.3.4
Profitori: by Unity Business Technology Pty Ltd – 2.1.0.9
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
traderunner: by Trade Me – 3.11
Woocommerce Partial Shipment: by WpExperts Hub – 2.9
Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.1
WooCommerce Backorder Manager: by jeffrey-wp – 2.3
WooCommerce Free Shipping Per Product: by WPRuby – 1.2.3
WooCommerce Manual Payment: by bfl – 2.6.12
Country Based Restrictions for WooCommerce: by zorem – 3.3
WooCommerce Additional Variation Images: by WooCommerce – 2.0.0
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.2
WooCommerce Chained Products: by StoreApps – 2.13.0
WooCommerce Cost of Goods: by SkyVerge – 2.9.5
FOX - Currency Switcher Professional for WooCommerce: by realmag777 – 1.4.0
WooCommerce Customers Manager: by Lagudi Domenico – 28.9
WooCommerce Eway Payment Gateway: by WooCommerce – 3.5.2
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.2
WooCommerce TM Extra Product Options: by ThemeComplete – 6.0.3
WooCommerce: by Automattic – 7.4.0
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.0
WP Mail SMTP Pro: by WPForms – 3.4.0
WP Statistics: by VeronaLabs – 13.2.16
WPForms Lite: by WPForms – 1.7.9.1
WPNotif: WordPress SMS & WhatsApp Notifications: by UnitedOver – 2.6.1.7
Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.0

Inactive Plugins (5)

Breeze: by Cloudways – 2.0.16
Custom Backorders for Woocommerce: by gregbast1994 – 1.12
Hide Dashboard Notifications: by WPRepublic – 1.2.1
One Click Demo Import: by OCDI – 3.1.2
WP Rollback: by GiveWP.com – 1.7.3

Settings

API Enabled: –
Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Shoptimizer
Version: 2.6.4
Author URL: https://www.commercegurus.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-02-15 06:15:29 +12:00
Options: ?
Notes: 55
Onboarding: completed

Action Scheduler

Complete: 3,835
Oldest: 2023-01-15 19:44:04 +0000
Newest: 2023-02-15 07:39:18 +0000

Failed: 2
Oldest: 2023-02-15 05:41:35 +0000
Newest: 2023-02-15 05:41:35 +0000

Pending: 12
Oldest: 2023-02-15 07:54:18 +0000
Newest: 2023-02-21 19:44:04 +0000

Status report information

Generated at: 2023-02-15 19:44:17 +12:00
`

Hi @mikeyb70 ,

Thanks for sharing the System Status Report!

I found a thread with a similar issue here. You can see if any of the suggested workarounds provided there help with the issue of the notice not being dismissed.

Let us know!

Hi, I rolled back; it made no difference. The second solution is beyond my abilities. As per the thread you referred me to, the plugin creators really should fix the bug they created, and not expect users to find workarounds.

Hi @mikeyb70 ,

Thanks for providing an update!

Since the issue is not resolved after rolling back to a previous version of the plugin, I’d suggest performing a conflict test to see if there is any theme/plugin conflicts causing this issue.

The best way to rule this out is to temporarily switch your theme to?Storefront?and disable all plugins except for WooCommerce and WooCommerce Eway Gateway, and then check if the issue persists.

If the issue us no longer present, it means there was a conflict, and you can reactivate the theme or plugins one by one (gradually) until the cause of the issue is found. You can read more about performing a conflict test here.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link:?https://www.ads-software.com/plugins/wp-staging/

Let us know how this goes!

Hi

So I…

1. Staged the website
2. Installed and activated storefront theme.
3. Deactivated all plugins except for Woocommerce and WooCommerce Eway Payment Gateway

The annoying messages are still there on all the pages under the WooCommerce menu:

Security vulnerability patched in WooCommerce Eway Gateway
2 of 3
In response to a potential vulnerability identified in WooCommerce Eway Gateway versions 3.1.0 to 3.5.0, we’ve worked to deploy security fixes and have released an updated version. No external exploits have been detected, but we recommend you update to your latest supported version 3.1.26, 3.2.3, 3.3.1, 3.4.6, or 3.5.1

and

WooCommerce Eway Gateway has been automatically updated

Your store is now running the latest secure version of WooCommerce Eway Gateway. We worked with the WordPress Plugins team to deploy a software update to stores running WooCommerce Eway Gateway (versions 3.1.0 to 3.5.0) in response to a security vulnerability that was discovered.

Selecting Dismiss just returns me the the WordPress Dashboard.

Hello @mikeyb70,

These messages can usually be found in the wp_wc_admin_notes table of your database. Perhaps try changing their value to “actioned” manually as shown in the screenshot below.

You can press Ctrl + F and search for one of the keywords in the messages attached above to find them. Your host might be able to help you with this.

Link to image: https://d.pr/i/SZD1xc

Let us know how it goes!

Thank you for your help, that has sorted it!

I really appreciate your time and effort!

Hi @mikeyb70 ,

Happy to hear that it worked!

Since this has been resolved, feel free to create a new topic should you need any further help ??

Cheers!