Cannot make Subscriptions work

  • Resolved cenode

    (@cenode)


    8 years ago

    Hello,
    I’d like to use your plugin for a simple subscription sign up form. I have tried the following short code

    [direct-stripe type="subscription" amount="test2" coupon="1" description="Auto Renewing Hosting" label="Subscribe to Hosting" panellabel="$120 Yearly"]

    I have also tried it in live mode and test mode with appropriate plan and coupons ids exactly from the stripe dashboard. I cannot figure out why it doesn’t work on my page.

    https://www.cenode.com/subscription/

    I did see token calls in the dashboard but nothing ever registers as a subscription. I have also tried adding the customer email into the stripe dashboard as a customer that doesn’t work either. also it doesn’t seem to be loading the slug paths after submission and no errors are shown anywhere. wp_debug shows nothing useful.

    • This topic was modified 8 years ago by cenode.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter cenode

    (@cenode)

    I also don’t want to have a coupon enabled but am unsure how to do that.

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @cenode,

    I see that the script that communicates with Stripe doesn’t load, before we start finding out why, could you delete the plugin in your wordpress dashboard and install it again?

    If you don’t want to use coupons, do not use coupon option. All the options are not required.

    Thank you for using Direct Stripe

    Regards

    Thread Starter cenode

    (@cenode)

    I deleted the plugin from the WordPress dashboard and installed it again from there and it appears to have the same issue. Oddly enough it didn’t remove my keys for stripe after deleting it even though it disappears from the plugin list. if it helps at all Im running this on a VPS with a strict firewall and it doesn’t have ftp at all. it is also being accelerated from cloud flare which auto minifies html js and css. cloud flare also provides ssl certificates for https. I have tried disabling cloud flare and all other plugins it still seems to not work. I’m clueless, hopefully you might have an idea.

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hi,

    It seems that parse_request action isn’t working, do you have wp_debug enabled?
    Any log data that could help?

    Regards

    Thread Starter cenode

    (@cenode)

    ok wp_debug showed some errors from depreciated theme code and old plugin code that no longer works. I fixed those errors and continued troubleshooting. I found out that the plugin worked with the permalink setting to the default ?123 setting however this wouldn’t work so I then figured it had to do with how I setup the nginx configuration for the website and sure enough changing that allowed It to work I then found out this stripe plugin conflicts with another plugin I had been using wp stripe and was causing fatal errors in finding class Stripe\Stripe so disabling that plugin seemed to be the last step in fixing it except because I had used the same email in stripes test mode it has gotten stuck and would not process in live mode changing the email address allows transactions to complete as expected. definitely went full circle fixing this one.

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @cenode,

    Thanks for sharing this valuable info, that’s great, I’m glad you can start using this stripe button.

    I hope you will enjoy Direct Stripe, if so, please leave a review!

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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