Viewing 15 replies - 1 through 15 (of 21 total)
  • Hi there @iarovuo,

    I’m sorry to hear that you’re having issues with Square!

    After clicking “place order” button on checkout page, the plugin simply throws the customer back on checkout page. No order is placed, no charges, no logs!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response in coding brackets.

    From the first sight, it does sound like a theme/plugin conflict to me since no order/logs are available, it means the request didn’t go further the front-end. But let me examine your System Status befire jumping to this conclusion.

    Did it work before or you have just set your Square payment gateway?

    Thread Starter Ilari Arovuo

    (@iarovuo)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://...
    Site address (URL): https://...
    WC Version: 3.8.1
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.3.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.11
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.46-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wphw_
    MaxMind GeoIP Database: ?
    Total Database Size: 113.95MB
    Database Data Size: 106.95MB
    Database Index Size: 7.00MB
    wphw_woocommerce_sessions: Data: 52.72MB + Index: 1.88MB + Engine MyISAM
    wphw_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wphw_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.09MB + Engine MyISAM
    wphw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_aws_cache: Data: 0.92MB + Index: 0.00MB + Engine MyISAM
    wphw_aws_index: Data: 0.43MB + Index: 0.00MB + Engine MyISAM
    wphw_commentmeta: Data: 13.24MB + Index: 0.21MB + Engine MyISAM
    wphw_comments: Data: 12.78MB + Index: 0.48MB + Engine MyISAM
    wphw_eg_grids: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_eg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_eg_item_skins: Data: 0.60MB + Index: 0.01MB + Engine MyISAM
    wphw_eg_navigation_skins: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wphw_et_bloom_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wphw_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_options: Data: 2.22MB + Index: 0.34MB + Engine MyISAM
    wphw_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_postmeta: Data: 5.53MB + Index: 1.58MB + Engine MyISAM
    wphw_posts: Data: 9.22MB + Index: 0.61MB + Engine MyISAM
    wphw_queue: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wphw_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    wphw_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_revslider_navigations: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wphw_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wphw_revslider_slides: Data: 0.21MB + Index: 0.00MB + Engine MyISAM
    wphw_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_sbi_instagram_feeds_posts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wphw_sbi_instagram_posts: Data: 0.29MB + Index: 0.00MB + Engine MyISAM
    wphw_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_subscriptio_scheduled_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wphw_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wphw_term_relationships: Data: 0.07MB + Index: 0.16MB + Engine MyISAM
    wphw_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wphw_ulp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_ulp_campaign_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_ulp_layers: Data: 0.21MB + Index: 0.00MB + Engine MyISAM
    wphw_ulp_popups: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    wphw_ulp_subscribers: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wphw_ulp_webfonts: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wphw_usermeta: Data: 0.52MB + Index: 0.32MB + Engine MyISAM
    wphw_users: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
    wphw_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wphw_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphw_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wfblocks7: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wphw_wfconfig: Data: 2.12MB + Index: 0.02MB + Engine MyISAM
    wphw_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wphw_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wffilemods: Data: 2.82MB + Index: 0.57MB + Engine MyISAM
    wphw_wfhits: Data: 0.25MB + Index: 0.03MB + Engine MyISAM
    wphw_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wphw_wfknownfilelist: Data: 1.51MB + Index: 0.17MB + Engine MyISAM
    wphw_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wphw_wflogins: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
    wphw_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wphw_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wphw_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wphw_wfreversecache: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wphw_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_wfstatus: Data: 0.26MB + Index: 0.10MB + Engine MyISAM
    wphw_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wphw_woocommerce_square_customers: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wphw_yoast_seo_links: Data: 0.12MB + Index: 0.03MB + Engine MyISAM
    wphw_yoast_seo_meta: Data: 0.08MB + Index: 0.09MB + Engine MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?Error messages should not be shown to visitors.
    
    ### Active Plugins (24) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.2
    Advanced Woo Search: by ILLID – 1.87
    Akismet Anti-Spam: by Automattic – 4.1.3
    Code Snippets: by Code Snippets Pro – 2.13.3
    Simple Custom CSS and JS: by SilkyPress.com – 3.28
    Disable XML-RPC: by Philip Erb – 1.0.1
    Divi Alt Text: by Yan Thiaudière – 4.0
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    Smash Balloon Instagram Feed: by Smash Balloon – 2.1.4
    Mailchimp for WooCommerce: by Mailchimp – 2.3 – Not tested with the active version of WooCommerce
    MC4WP: Mailchimp for WordPress: by ibericode – 4.7.4
    Popups for Divi: by Philipp Stracker – 1.7.1
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.98
    
    ShortPixel Image Optimizer: by ShortPixel – 4.15.2
    SSL Domain Checker: by GRIT Online Inc. – 1.0.1
    Product Slider Pro for WooCommerce: by ShapedPlugin – 2.5.4
    Related Products for WooCommerce: by Vagelis P. – 3.3.3 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.15
    WooCommerce Square: by WooCommerce – 2.0.8
    WooCommerce: by Automattic – 3.8.1
    Wordfence Security: by Wordfence – 7.4.2
    Yoast SEO: by Team Yoast – 12.7.1
    WP Fastest Cache: by Emre Vona – 0.9.0.0
    
    ### Inactive Plugins (38) ###
    
    Classic Editor: by WordPress Contributors – 1.5
    CMB2: by CMB2 team – 2.6.0
    Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
    Cookie Notice: by dFactory – 1.2.48
    Essential Grid: by ThemePunch – 2.1.6.1
    Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.11.1
    Free Increase Traffic & Engage Visitors Widgets: by Profitquery Team <[email protected]> – 5.2.13.3
    GMAPS for Visual Composer: by WWP – 1.3
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.10
    Limit Login Attempts Reloaded: by WPChef – 2.10.0
    Maintenance: by WP Maintenance – 3.85
    Product Image Zoom for WooCommerce: by wpbean – 1.03.4
    PublishPress Revisions: by PublishPress – 2.1.5
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.6
    
    Redux Framework: by Team Redux – 3.6.16
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.2
    Simple Banner: by Ryan Petersen – 2.1.3
    Smart Product Viewer: by topdevs – 1.4.6
    Surbma | Yoast SEO Sitemap to robots.txt: by Surbma – 1.1
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.18
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.21
    
    VarkTech Pricing Deals for WooCommerce: by Vark – 2.0.1.1
    Visual Composer Woocommerce Grid-Carousel-Slider: by Khairul Alam – 5.0.2 – Not tested with the active version of WooCommerce
    WC Password Strength Settings: by Daniel Santoro – 2.1.0 – Not tested with the active version of WooCommerce
    WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Not tested with the active version of WooCommerce
    WooCommerce Category Discount: by Flycart Technologies LLP – 1.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.2 – Not tested with the active version of WooCommerce
    WooCommerce Extended Coupon Features PRO: by Soft79 – 3.0.4 – Not tested with the active version of WooCommerce
    Woocommerce Gift Wrapper: by Little Package – 4.0.4
    WooCommerce Infinite Scroll and Ajax Pagination: by SB Themes – 1.1 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
    Woo Discount Rules: by Flycart Technologies LLP – 1.8.2
    WooSwipe: by Thrive Website Design – 1.1.8.0
    WordPress Importer: by wordpressdotorg – 0.6.4
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
    XStore Core: by 8theme – 1.0.20
    YITH WooCommerce Wishlist: by YITH – 3.0.3
    YITH WooCommerce Wishlist Premium: by YITHEMES – 2.0.15 – Not tested with the active version of WooCommerce
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by ManageWP –
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    featured (featured-2)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-2 (rated-2-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-4 (rated-4-2)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #6834 - /shop-2/
    Cart: #5180 - /view-cart/
    Checkout: #5178 - /checkout/
    My account: #5499 - /my-account-2/
    Terms and conditions: #5397 - /terms-conditions/
    
    ### Theme ###
    
    Name: Divi
    Version: 4.0.9
    Author URL: https://www.elegantthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,455
    Oldest: 2019-11-15 10:49:39 -0500
    Newest: 2019-12-16 09:27:17 -0500
    
    Pending: 3
    Oldest: 2019-12-16 10:22:21 -0500
    Newest: 2019-12-22 11:24:21 -0500
    
    Canceled: 8
    Oldest: 2019-11-19 13:15:25 -0500
    Newest: 2019-12-17 13:19:34 -0500
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 4
    Oldest: 2019-04-18 12:17:01 -0400
    Newest: 2019-10-20 23:24:08 -0400
    
    

    Hi there @iarovuo,

    Thank you for getting back to us with System Status!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine this is to:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your theme and your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin (https://www.ads-software.com/plugins/wp-staging/).

    Let us know how that goes!

    Thread Starter Ilari Arovuo

    (@iarovuo)

    Elvira,

    We have deactivated all plugins and switched theme to basic ones along with WP, one by one, to identify which of the plugins or the theme causes the conflict.

    It is the Divi Theme, which this this plugin does not play with.

    I am unable to say which end the trouble is, but the Divi team are quite helpful if you talk to them directly. https://www.elegantthemes.com/gallery/divi/

    Do let me know if you need help.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi Ilari,

    We don’t support third-party plugins and themes such as Divi. You’ll need to contact them for the next step on a solution to the conflict.

    I’m going to mark this as resolved as this needs to be addressed by Divi – if you have any further questions, you can start a new thread.

    Hi @iarovuo

    Were you able to resolve this? I have the same exact issue, running Divi theme. I contacted Elegant themes and just waiting for a response. Any additional info would be greatly appreciated.

    Thanks

    Thread Starter Ilari Arovuo

    (@iarovuo)

    @ksansone Not yet, Elegant Themes (ET) have responded following;
    – The bug is noted and will be fixed as soon as possible
    – There is no ETA for the fix
    – Elegant Themes does not publish their bug tracker

    @iarovuo thanks for the update. I wish it were better news. I’ll continuing searching online for a resolution and let you know if I find one.

    Thank you

    Richard Bakos

    (@resonancedesigns)

    @iarovuo @ksansone Very strange… I use a child theme of Divi (latest version installed) that doesn’t break the Square plugin as you’ve described. I wonder what the difference is between my setup and yours.

    What is your system of record, square or WC?

    @iarovuo @resonancedesigns Is there a way to put this plugin in test mode?

    I have created a child theme of Divi as well.

    What do you mean by system of record?

    Thanks!

    • This reply was modified 4 years, 9 months ago by ksansone.
    Richard Bakos

    (@resonancedesigns)

    System of record refers to which system governs inventory. Documented here: https://docs.woocommerce.com/document/woocommerce-square/#section-8

    @resonancedesigns Oh I see. They are not syncing with Square, just using Woo. but there is some communication with Zoho I believe.

    Thread Starter Ilari Arovuo

    (@iarovuo)

    The “Product system of record” on the affected site is set to WooCommerce. Just requested update from Elegant Themes on this – will post their response.

    (@iarovuo) I have been checking the Divi change logs waiting for this to be resolved. Nothing yet. They had told me about a month ago that their devs were working on it. For now I am running the prior version of the square plugin. I know it’s not ideal but hoping Divi fixes soon.

    Thread Starter Ilari Arovuo

    (@iarovuo)

    Thanks @ksansone, Can you please advice which Square plugin version is still compatible with Divi 4.3.1?

Viewing 15 replies - 1 through 15 (of 21 total)
  • The topic ‘Cannot place order’ is closed to new replies.