Cannot place order
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After clicking “place order” button on checkout page, the plugin simply throws the customer back on checkout page. No order is placed, no charges, no logs!
I was able to capture following error with browser console;
Uncaught FormNotReadyError: Cannot call SqPaymentForm#requestCardNonce before the paymentFormLoaded () callback. See Step 4: https://developer.squareup.com/docs/payment-form/how-it-works#the-sqpaymentform-process-flowThis plugin is unable to complete any orders or charges at the moment. v2.0.8
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Hi there @iarovuo,
I’m sorry to hear that you’re having issues with Square!
After clicking “place order” button on checkout page, the plugin simply throws the customer back on checkout page. No order is placed, no charges, no logs!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response in coding brackets.From the first sight, it does sound like a theme/plugin conflict to me since no order/logs are available, it means the request didn’t go further the front-end. But let me examine your System Status befire jumping to this conclusion.
Did it work before or you have just set your Square payment gateway?
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- This reply was modified 4 years, 10 months ago by Ilari Arovuo.
- This reply was modified 4 years, 10 months ago by Steven Stern (sterndata).
Hi there @iarovuo,
Thank you for getting back to us with System Status!
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
?- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your theme and your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin (https://www.ads-software.com/plugins/wp-staging/).
Let us know how that goes!
Elvira,
We have deactivated all plugins and switched theme to basic ones along with WP, one by one, to identify which of the plugins or the theme causes the conflict.
It is the Divi Theme, which this this plugin does not play with.
I am unable to say which end the trouble is, but the Divi team are quite helpful if you talk to them directly. https://www.elegantthemes.com/gallery/divi/
Do let me know if you need help.
Hi Ilari,
We don’t support third-party plugins and themes such as Divi. You’ll need to contact them for the next step on a solution to the conflict.
I’m going to mark this as resolved as this needs to be addressed by Divi – if you have any further questions, you can start a new thread.
Hi @iarovuo
Were you able to resolve this? I have the same exact issue, running Divi theme. I contacted Elegant themes and just waiting for a response. Any additional info would be greatly appreciated.
Thanks
@ksansone Not yet, Elegant Themes (ET) have responded following;
– The bug is noted and will be fixed as soon as possible
– There is no ETA for the fix
– Elegant Themes does not publish their bug tracker@iarovuo thanks for the update. I wish it were better news. I’ll continuing searching online for a resolution and let you know if I find one.
Thank you
@iarovuo @resonancedesigns Is there a way to put this plugin in test mode?
I have created a child theme of Divi as well.
What do you mean by system of record?
Thanks!
- This reply was modified 4 years, 9 months ago by ksansone.
System of record refers to which system governs inventory. Documented here: https://docs.woocommerce.com/document/woocommerce-square/#section-8
@resonancedesigns Oh I see. They are not syncing with Square, just using Woo. but there is some communication with Zoho I believe.
The “Product system of record” on the affected site is set to WooCommerce. Just requested update from Elegant Themes on this – will post their response.
(@iarovuo) I have been checking the Divi change logs waiting for this to be resolved. Nothing yet. They had told me about a month ago that their devs were working on it. For now I am running the prior version of the square plugin. I know it’s not ideal but hoping Divi fixes soon.
Thanks @ksansone, Can you please advice which Square plugin version is still compatible with Divi 4.3.1?
- The topic ‘Cannot place order’ is closed to new replies.