• Resolved holistromania

    (@holistromania)


    Hello,

    I can view orders only in the wordpress admin area. I tried different accounts, on the admin account I was able to see the orders I make (on https://holist.us/my-account/orders/). I can also view orders if I had an account when I placed the order, on the same link.

    But I cannot seem to be able to view the order as a customer if use guest checkout. Even if I create an account afterwards, there is no association between the order and the account once I create the account post order. Is there anything I need to do manually? When I look at the orders from an account that used guest checkout initially then was created, I see no order has been made yet.

    This is the support block, and the only failing scheduled action is this:

    woocommerce_admin/stored_state_setup_for_products/async/run_remote_notifications

    because it reports this: action failed via WP Cron: Scheduled action for woocommerce_admin/stored_state_setup_for_products/async/run_remote_notifications will not be executed as no callbacks are registered.

    The other scheduled blocks are related to cleanup of draft orders, woocommerce hourly/daily heartbeat from facebook, pintrest, google.

    I also disabled all the other plugins, cleaned the website completely, and changed the theme to storefront, yet no linking between guest email -> registered account.

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Next scheduled: 2024-08-20 20:05:30 -07:00<br>Options: ?<br>Notes: 71<br>Onboarding: completed Action Scheduler<br><br>Complete: 271<br>Oldest: 2024-08-16 20:17:25 +0000<br>Newest: 2024-08-20 03:39:25 +0000<br><br>Failed: 1<br>Oldest: 2024-08-16 20:24:29 +0000<br>Newest: 2024-08-16 20:24:29 +0000<br><br>Pending: 6<br>Oldest: 2024-08-20 04:23:54 +0000<br>Newest: 2024-08-21 03:30:22 +0000 Status report information<br><br>Generated at: 2024-08-19 20:41:20 -07:00<br>


    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @holistromania

    I understand that you’re having trouble viewing orders placed via guest checkout once an account is created.

    In WooCommerce, guest orders are not linked to a user account if it’s created after the order is placed. This is because at the time of the order, the system has no way of knowing that the guest will later create an account. It’s designed this way to protect the privacy of guests.

    As for the failed scheduled action, the callback function for the action woocommerce_admin/stored_state_setup_for_products/async/run_remote_notifications appears not registered or missing. This could be due to a plugin conflict or a missing file in your WooCommerce installation.

    You can try manually updating your WooCommerce plugin to the latest version to see if this resolves the issue. If the problem persists, you may need to contact a developer or your hosting company for further assistance.

    Remember to always backup your website before making any changes.

    I hope this helps! If you have any other questions, feel free to ask.

Viewing 1 replies (of 1 total)
  • The topic ‘Cannot preview order on account page’ is closed to new replies.