Cannot preview order on account page
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Hello,
I can view orders only in the wordpress admin area. I tried different accounts, on the admin account I was able to see the orders I make (on https://holist.us/my-account/orders/). I can also view orders if I had an account when I placed the order, on the same link.
But I cannot seem to be able to view the order as a customer if use guest checkout. Even if I create an account afterwards, there is no association between the order and the account once I create the account post order. Is there anything I need to do manually? When I look at the orders from an account that used guest checkout initially then was created, I see
no order has been made yet.
This is the support block, and the only failing scheduled action is this:
woocommerce_admin/stored_state_setup_for_products/async/run_remote_notifications
because it reports this:
action failed via WP Cron: Scheduled action for woocommerce_admin/stored_state_setup_for_products/async/run_remote_notifications will not be executed as no callbacks are registered.
The other scheduled blocks are related to cleanup of draft orders, woocommerce hourly/daily heartbeat from facebook, pintrest, google.
I also disabled all the other plugins, cleaned the website completely, and changed the theme to storefront, yet no linking between guest email -> registered account.
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InnoDB<br>opk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>opk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>opk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>opk_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>opk_wc_orders_meta: Data: 0.08MB + Index: 0.14MB + Engine InnoDB<br>opk_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>opk_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>opk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>opk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>opk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>opk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>opk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts<br><br>attachment: 825<br>page: 28<br>post: 7<br>product: 5<br>revision: 186<br>shop_coupon: 10<br>shop_order_placehold: 21<br>wp_font_face: 179<br>wp_font_family: 21<br>wp_global_styles: 1<br>wp_navigation: 6<br>wp_template: 8<br>wp_template_part: 2 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (18)<br><br>Add From Server: by Dion Hulse – 3.4.5<br>Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 7.1.0<br>Facebook for WooCommerce: by Facebook – 3.2.7<br>Google for WooCommerce: by WooCommerce – 2.8.2<br>Site Kit by Google: by Google – 1.133.0<br>Omnisend for WooCommerce: by Omnisend – 1.15.16<br>Pinterest for WooCommerce: by WooCommerce – 1.3.25<br>PixelYourSite: by PixelYourSite – 9.7.1<br>Security Optimizer: by SiteGround – 1.5.2<br>Simple Sticky Add To Cart For WooCommerce: by Solution Box – 1.4.4<br>Spectra: by Brainstorm Force – 2.15.1<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>WooCommerce Stripe Gateway: by WooCommerce – 8.6.1<br>WooPayments: by WooCommerce – 8.0.2<br>WooCommerce Shipping & Tax: by WooCommerce – 2.7.0<br>WooCommerce: by Automattic – 9.1.4<br>WordPress Importer: by wordpressdotorg – 0.8.2<br>SiteGround Central: by SiteGround – 3.0.2 Inactive Plugins (2)<br><br>Speed Optimizer: by SiteGround – 7.6.4<br>SVG Support: by Benbodhi – 2.5.8 Settings<br><br>API Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 250 KB WC Pages<br><br>Shop base: #5 - /shop/<br>Cart: #6 - /cart/ - Contains the woocommerce/cart block<br>Checkout: #7 - /checkout/ - Contains the woocommerce/checkout block<br>My account: #8 - /my-account/<br>Terms and conditions: #415 - /terms-and-conditions/ Theme<br><br>Name: Spectra One<br>Version: 1.1.5<br>Author URL: https://brainstormforce.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates<br><br>Overrides: /home/customer/www/holist.us/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/home/customer/www/holist.us/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/home/customer/www/holist.us/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php WooPayments<br><br>Version: 8.0.2<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 236087125<br>Account ID: acct_1PodlHFt1ogUULR1<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,affirm,klarna<br>WooPay: Enabled (product,cart,checkout)<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-20 20:05:30 -07:00<br>Options: ?<br>Notes: 71<br>Onboarding: completed Action Scheduler<br><br>Complete: 271<br>Oldest: 2024-08-16 20:17:25 +0000<br>Newest: 2024-08-20 03:39:25 +0000<br><br>Failed: 1<br>Oldest: 2024-08-16 20:24:29 +0000<br>Newest: 2024-08-16 20:24:29 +0000<br><br>Pending: 6<br>Oldest: 2024-08-20 04:23:54 +0000<br>Newest: 2024-08-21 03:30:22 +0000 Status report information<br><br>Generated at: 2024-08-19 20:41:20 -07:00<br>
The page I need help with: [log in to see the link]
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