Cannot Proceed Through Setup

  • Resolved thepie

    (@thepie)


    5 years, 5 months ago

    When clicking the “next” button the first page, the site just reloads and I cannot proceed further.

    Also the Support feature on your website by Zendesk has a error when trying to submit a support request.

Viewing 8 replies - 1 through 8 (of 8 total)

  • I had the exact same issue. Still do. I run two sites, one presented no problems at all, in the other setup won’t proceed beyond step one.

    I emailed SSL Zen to ask for support (offering a large coffee) 12 days or so ago, no reply.

    Thread Starter thepie

    (@thepie)

    Ya this is a big issue. Completely breaks the plugin and I don’t see any support from them. What email address did you send mail too @knowdis ?

    Hey @thepie,

    I am so sorry you are stuck at step 1. May I know which hosting provider are you currently using?
    I am fixing the support button on our website, thanks for bringing it to our notice.

    Hello @knowdis

    You can use this link if you want premium support – bmc.xyz/l/sslzen

    Hi Sagar,

    Thanks for getting back to me. Us. I went with a different certificate after noticing that your plugin requires cPanel which my hosting service doesn’t provide. Still, I got it to work on one site ??

    Rgds Louis

    Hello @thepie

    It seems like you are not on a cPanel hosting. Please read the installation instructions, we currently only support cPanel based hosting providers.

    Thread Starter thepie

    (@thepie)

    Hello @sslzen

    I am using my own custom provider which is not cPanel based. It is running IIS as the web server. Are you saying your plugin won’t work with this?

    @thepie Yes. SSL Zen only works with cPanel as of now.

Viewing 8 replies - 1 through 8 (of 8 total)
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