Cannot process checkout after update woocommerce

The first thing to do is to make sure that isn’t caused by theme/plugin conflict. To test for that, are you still experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme?

Thanks for advice

Yes, I having same issue after deactivated all of plugins (except WooCommerce) and use Twenty Seventeen theme.

What I need to do?

Thanks for running those tests – let’s take a closer look: Can you send through the following:

• The URL to your store
• The system status report as found under WooCommerce > System Status

Thanks!

Thanks for helping me.

I rollback my current website to older version and it are working fine. I provide a demo project url to you , it have same issue after updated plugin and theme.

This is the information you requested as below:
The url of my store –
https://47.88.220.213/new_update_test/
username : leon
password : joker123456

The woocommerce status report

### WordPress Environment ###

Home URL: https://47.88.220.213/new_update_test
Site URL: https://47.88.220.213/new_update_test
WC Version: 3.3.5
Log Directory Writable: ?
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: nginx/1.10.3
PHP Version: 7.0.22-0ubuntu0.16.04.1
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 
SUHOSIN Installed: –
MySQL Version: 5.7.20
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wp_
MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
Total Database Size: 15.39MB
Database Data Size: 14.09MB
Database Index Size: 1.30MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.09MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_options: Data: 1.33MB + Index: 0.05MB
wp_postmeta: Data: 1.52MB + Index: 0.33MB
wp_posts: Data: 2.52MB + Index: 0.13MB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.47MB + Index: 0.00MB
wp_revslider_slides: Data: 7.52MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB

### Post Type Counts ###

attachment: 316
cms_block: 32
mc4wp-form: 1
nav_menu_item: 99
page: 102
portfolio: 9
post: 11
product: 9
product_variation: 3
revision: 3
shop_order: 7
woodmart_sidebar: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: by Automattic – 3.3.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #6 - /?page_id=6
Cart: #7 - /?page_id=7
Checkout: #8 - /?page_id=8
My account: #9 - /?page_id=9
Terms and conditions: ? Page not set

### Theme ###

Name: Twenty Seventeen
Version: 1.5
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

Please change that password – you’ve shared it on a public forum, so anyone could log into your site. We can support as far as we can without logging in, after that, you’ll need to use a resource that can offer you more hands-on support.

Thanks for the log!

Now I am facing a problem is cannot process checkout and the page are loading til gateway timeout . For my previous website does not have this kind of problem.

I tried a test transaction on your site, and saw the same spinner after clicking “place order” on the checkout page. This is the most basic checkout in WooCommerce and usually works without any issue, which makes me suspect something is wrong with the WooCommerce installation itself.

Can you please re-install WooCommerce? The best way to do that is to download the latest version from this forum, then upload the files via FTP. I

Hi Support,

I completely remove WooCommerce using step as below :
1) Open wp-config.php
2) Add the following code define (‘WC_REMOVE_ALL_DATA’, true);
3) Deactivate WooCommerce and delete WooCommerce

Then, I following the way you suggest to install woocommerce as below :
1) Download the latest version of woocommerce from wordpress forum.
2) upload file to plugin folder via FTP.
3) activated woocommerce and complete woocommerce install wizard

after those setup , I add new product and try to checkout , but I have same issue (get spinner until gateway time out ).

Thanks for explaining!

The only other thing that I can think of is caching: it can do strange things. You should reach out to your host to see if they’re caching any of the WooCommerce pages. Here’s some more information:
https://docs.woocommerce.com/document/configuring-caching-plugins/?_ga=2.155555004.669897165.1526974369-1609298669.1480324044

I’d also recommend checking into your WooCommerce > Status > Logs to see if there are any fatal PHP errors that could be causing this.

Beyond that, I’m out of ideas – your next best option may be a clean install elsewhere, to see if that works correctly. The differences between that environment and your current environment may provide clues.

I’ll leave this thread open for a while longer, in case anyone else is able to chime in with more thoughts.

I’m having this exact same issue with two of my client sites. Have rolled back the site to 3.3.5 woocommerce and it works. As soon as I update to 3.4.5 (or 3.4.4) the checkout process breaks.

I’ve disabled all plugins and switched the theme to twenty seventeen, still doesn’t work.

In the above scenario (no plugins & 2017 theme), it *sometimes* loads before the 1.5min timeout, and when it does, it appears to have been hung up on this: /?wc-ajax=update_order_review (although in most recent test, this page used only 15s of the 1.2min total time it took to load the page. The css files were all cached and therefore took 0s to load. The rest of the resources each took under 25ms to load).

Were there any changes to wc-ajax in the 3.4.? updates?

We’ve got the same problem when using Square and Stripe. Looks like bad Ajax calls by Woocommerce to http instead of https. We can’t figure out how or where those are being generated. If someone has a clue (Woo does not), we need help.

I had such a problem with my website hosted on Aliyun.com too. With the same website on Localhost on my computer via Wampserver, it works without any spinning problem at Checkout.

What kind of configure on the server side would cause such problems?

I have had an another work around. Just copied the whole site to subdomain and checkout is working on it. Really weird. Hope this could be a clue for some experts.

Finally I have fixed it. We noticed our two sites having checkout infinite spinning wheel issue. had a lot of work arounds. Then found there was a https redirect in cPanel. Just deleted it from both cPanel and our both sites checkout pages working fine. Hope this will help someone.

• This reply was modified 5 years, 9 months ago by Arun G.