Cannot Publish page.

Update.

I have also just noticed when I went to save “As a Draft” I was asked if I’m sure I wanted to un Publish Post. The About link is not in my header either.

Hi @danielsteel,

Thanks for reaching out. I’m sorry for the trouble here.

We don’t currently have reports of a similar issue, but our team would love to better understand the conflict you’re experiencing.

Would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a look at things directly to resolve it?

Thanks so much!

HI, the link above does not work. after I update my page and goes to publish also I get the same message….Updating and publishing.

Updating failed. Could not update the meta value of _monsterinsights_skip_tracking in database.

The above is placed inside a mauve coloured banner and appears when \i try to publish the page and it won’t publish.

My About page has been live for a long time, I only update it now and then, but now it won’t publish it either.

I would appreciate your help in sorting out this problem.

Would it help if I started a new About page and copy the content from one to another.

Hi @danielsteel,

I’m so sorry about that! Please try this link instead: https://www.monsterinsights.com/get-help/

Thank you!

I have taken a Screenshot of the Banner warning and saved as a JPG file. I cannot seem to find the URL of the screenshot JPG file. I’ve tried to copy the file and pasting on here but cannot.

https://am3pap005files.storage.live.com/y4mkta_Hifc_PgTw_tdE5OX1qxQ5LtQp7p91BL-iA-vKlT734qyBmSaZleeOxZSqbvJRdvIO9t2b-nUjOfa1AeEyfMJGXIGGONNvB5pEKxcr_9L3Ae2oUgbsCT1joLT-upoiJVCO0GL_Aye2F8Mm1F12L8fHBywCRifnF4UGuPX8dQLnpAWyRs9V5tnkCU5bVbtJox55Fr9pZ90KrE8zowiu4-lQcsDxg77Zqq4D5Q_xFw?encodeFailures=1&width=1543&height=868

Hi @danielsteel,

Thanks for your effort in sharing a screenshot with us.

Since the error sounds like it’s specific to your About page, would you be able to try out your idea of creating a new page and copying the About page contents over?

This seems to be the solution for other similar reported issues surrounding the “Updating failed. Could not update the meta value of … in database” error. It sounds like sometimes a page might experience an error and then gets stuck unfortunately. Creating new page works around that.

Please give that a try and let me know how it goes.

Thanks!

Hi.

Making a new “About” page worked. I then published it with no problems at all. So glad for your help. I have been going through some of my other pages and found the same problem so I will be doing the same to them.

Again a big thankyou.

Hey @danielsteel,

Awesome! Thanks for the update, I’m glad I could help ??