Cannot re-install theme

  • WordPress V 5.6.1
    PHP (5.6.40)
    Themify Ultra
    Firefox and Chrome, latest versions.

    I am trying to re-install the theme to correct some issues with the PageBuilder. I go to Appearance->Themes->Add New, then browse for upload. Click the install button and I see:

    Installing theme from uploaded file: themify-ultra.zip

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/(removed)/public_html/wp-content/themes/themify-ultra/

    According to documentation I should see a line that says “This theme is already installed”, then some details about the installed theme, and a button that says “Replace current with uploaded”, none of which I am seeing

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://themify.me/forum/forum-category/theme-support/ultra

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Thread Starter mechx1

    (@mechx1)

    James Huff, thank you for your very timely reply, very much appreciated. I have been in touch with Themify support on this matter, and I am working with them on the issue. I posted here because it appears to me that the WordPress update/re-install script malfunctioned when it discovered that a directory already existed for the theme. I should have been given an opportunity to replace the theme with the version I had uploaded, and was not.

    Moderator James Huff

    (@macmanx)

    WordPress is operating correctly in this instance, it will not replace an existing directory.

    The question is more why did the theme break in the first place, which only the theme’s developers can answer.

    Thread Starter mechx1

    (@mechx1)

    I have included instructions for re-installing a theme, which includes a screenshot of WordPress performing the function. This is WordPress working properly. I am seeing only down to the line that says the theme already exists. I cannot see how the composition of the zip file could possibly influence the PHP process:

    https://themify.me/docs/upgrading#reinstall

    Moderator James Huff

    (@macmanx)

    You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and delete your Themify theme’s directory there.

    Once that’s done, you’ll be able to reinstall it normally from Themes > Add New in your site’s Dashboard.

Viewing 5 replies - 1 through 5 (of 5 total)
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