• Resolved rizwanisbd

    (@rizwanisbd)


    Cannot read properties of null (reading 'triggerTourForView')
    
        in FeatureTours
        in FeatureToursDesktop
        in RestoreSnapshots
        in ErrorHandler
        in StrictMode
        in Root

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi @rizwanisbd,

    Thanks for reaching out. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Do you see this error consistently on the Site Kit dashboard, or was this a one time occurrence?
    3. When checking the Site Kit dashboards from a Chrome browser incognito window do you see any browser console errors on the same screen where this error appears? If so please share any such errors.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    @rizwanisbd We’ve received a response on the form which references this support topic. Assuming this was from you I did see some plugins which could potentially, with particular configuration impact Site Kit functionality.

    If the issue remains on your website plese let me know of the below:

    1. Do you see this error consistently on the Site Kit dashboard, or was this a one time occurrence?
    2. When checking the Site Kit dashboards from a Chrome browser incognito window do you see any browser console errors on the same screen where this error appears? If so please share any such errors.

    If the same does occur from a Chrome browser incognito window, based on your check above, I’ll advise you on some troubleshooting checks you can perform using the Health Check & Troubleshooting plugin.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cannot read properties of null’ is closed to new replies.