Cannot read properties of null (reading ‘submit”)
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Hi team,
I’m still experiencing issues with the below. Some customers see an error message when trying to complete the checkout process. When they complete their address details and fill in the credit card details, then click on “Place order” the below appears in red at the top of the page
Cannot read properties of null (reading 'submit")
I’ve tried the Stripe plugin as well as WooPayments and thought it was initially related to the Subscriptions plugin, but I’m still having this issue. There are no errors in the Stripe log or in the debug.log and not all customers are having this issue. Even the ones that have issues, seem to be able to complete the purchase just fine later on. But it’s really frustrating…
Here’s my Status Report:
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Page not set<br><br>### Theme ###<br><br>Name: Linden Leaves<br>Version: 1.0.1<br>Author URL: https://kognito.co.nz<br>Child Theme: ?<br>Parent Theme Name: Savoy<br>Parent Theme Version: 2.9.5<br>Parent Theme Author URL: https://www.nordicmade.com<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: savoy/woocommerce/archive-product.php<br>savoy/woocommerce/cart/cart-empty.php<br>savoy/woocommerce/cart/cart-item-data.php<br>savoy/woocommerce/cart/cart-shipping.php<br>savoy/woocommerce/cart/cart-totals.php<br>savoy/woocommerce/cart/cart.php<br>savoy/woocommerce/cart/cross-sells.php<br>savoy/woocommerce/cart/mini-cart.php<br>savoy/woocommerce/cart/proceed-to-checkout-button.php<br>savoy/woocommerce/cart/shipping-calculator.php<br>savoy/woocommerce/checkout/cart-errors.php<br>savoy/woocommerce/checkout/form-billing.php<br>savoy/woocommerce/checkout/form-checkout.php<br>savoy/woocommerce/checkout/form-coupon.php<br>savoy/woocommerce/checkout/form-login.php<br>savoy/woocommerce/checkout/form-pay.php<br>savoy/woocommerce/checkout/form-shipping.php<br>savoy/woocommerce/checkout/order-received.php<br>savoy/woocommerce/checkout/payment-method.php<br>savoy/woocommerce/checkout/payment.php<br>savoy/woocommerce/checkout/review-order.php<br>savoy/woocommerce/checkout/terms.php<br>lindenleaves/woocommerce/checkout/thankyou.php<br>savoy/woocommerce/content-product.php<br>savoy/woocommerce/content-single-product.php<br>savoy/woocommerce/content-widget-price-filter.php<br>savoy/woocommerce/content-widget-product.php<br>savoy/woocommerce/content-widget-reviews.php<br>lindenleaves/woocommerce/global/breadcrumb.php<br>savoy/woocommerce/global/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>savoy/woocommerce/global/quantity-input.php<br>savoy/woocommerce/global/sidebar.php<br>savoy/woocommerce/global/wrapper-end.php<br>savoy/woocommerce/global/wrapper-start.php<br>savoy/woocommerce/loop/add-to-cart.php<br>savoy/woocommerce/loop/loop-end.php<br>savoy/woocommerce/loop/loop-start.php<br>savoy/woocommerce/loop/no-products-found.php<br>savoy/woocommerce/loop/pagination.php<br>savoy/woocommerce/loop/price.php<br>savoy/woocommerce/loop/rating.php<br>savoy/woocommerce/loop/sale-flash.php<br>savoy/woocommerce/myaccount/dashboard.php<br>savoy/woocommerce/myaccount/form-add-payment-method.php<br>savoy/woocommerce/myaccount/form-edit-account.php<br>savoy/woocommerce/myaccount/form-edit-address.php<br>savoy/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/form-lost-password.php version 9.0.0 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/form-reset-password.php version 7.0.1 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/lost-password-confirmation.php<br>savoy/woocommerce/myaccount/my-account.php<br>savoy/woocommerce/myaccount/my-address.php version 8.7.0 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/navigation.php<br>savoy/woocommerce/myaccount/orders.php version 8.5.0 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/view-order.php<br>savoy/woocommerce/notices/error.php<br>savoy/woocommerce/notices/notice.php<br>savoy/woocommerce/notices/success.php<br>savoy/woocommerce/order/form-tracking.php<br>savoy/woocommerce/order/order-again.php<br>savoy/woocommerce/order/order-details-customer.php<br>savoy/woocommerce/order/order-details-item.php<br>savoy/woocommerce/order/order-details.php<br>savoy/woocommerce/order/tracking.php<br>savoy/woocommerce/product-searchform.php<br>savoy/woocommerce/single-product/add-to-cart/external.php<br>savoy/woocommerce/single-product/add-to-cart/grouped.php<br>savoy/woocommerce/single-product/add-to-cart/simple.php<br>savoy/woocommerce/single-product/add-to-cart/variable.php<br>savoy/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>savoy/woocommerce/single-product/add-to-cart/variation.php<br>savoy/woocommerce/single-product/meta.php<br>savoy/woocommerce/single-product/photoswipe.php<br>savoy/woocommerce/single-product/price.php<br>savoy/woocommerce/single-product/product-attributes.php<br>savoy/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0<br>savoy/woocommerce/single-product/product-thumbnails.php<br>lindenleaves/woocommerce/single-product/rating.php<br>savoy/woocommerce/single-product/related.php<br>savoy/woocommerce/single-product/review-meta.php<br>savoy/woocommerce/single-product/review-rating.php<br>savoy/woocommerce/single-product/review.php<br>savoy/woocommerce/single-product/sale-flash.php<br>savoy/woocommerce/single-product/share.php<br>savoy/woocommerce/single-product/short-description.php<br>savoy/woocommerce/single-product/stock.php<br>savoy/woocommerce/single-product/tabs/additional-information.php<br>savoy/woocommerce/single-product/tabs/description.php<br>lindenleaves/woocommerce/single-product/tabs/tabs.php<br>lindenleaves/woocommerce/single-product/title.php<br>savoy/woocommerce/single-product/up-sells.php<br>savoy/woocommerce/single-product-reviews.php<br>savoy/woocommerce/single-product.php<br>savoy/woocommerce/taxonomy-product-cat.php<br>savoy/woocommerce/taxonomy-product-tag.php<br>savoy/woocommerce/content-product_cat.php<br><br>Outdated Templates: ?<br> <br> <br> Learn how to update<br><br>### WooPayments ###<br><br>Version: 8.0.2<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 111710655<br>Account ID: acct_1PiYHE2Hr1Tcs4FJ<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,afterpay_clearpay<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-29 20:38:27 +12:00<br>Options: ?<br>Notes: 29<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 104<br>Oldest: 2024-08-01 09:47:02 +1200<br>Newest: 2024-08-27 09:46:54 +1200<br><br>Complete: 29,872<br>Oldest: 2024-08-03 02:53:32 +1200<br>Newest: 2024-08-30 08:26:03 +1200<br><br>Failed: 1,030<br>Oldest: 2019-11-14 18:52:53 +1300<br>Newest: 2024-08-26 08:32:19 +1200<br><br>Pending: 40<br>Oldest: 2024-08-30 08:27:03 +1200<br>Newest: 2025-02-15 00:50:09 +1300<br><br><br>### Product Recommendations ###<br><br>Database Version: 4.0.2<br>Loopback Test: ?<br>Task Queueing Test: ?<br>Page Cache Test: ? Test failed.<br><br>### Smart Coupons related settings ###<br><br>?* Number of coupons to show: 5<br>?* Number of characters in auto-generated coupon code: 8<br>?* Valid order status for auto-generating coupon: Processing | Completed<br>?* Include tax in the amount of the generated gift card: ? No<br>?* Deduct credit/gift before doing tax calculations: ? No<br>?* Gift Card discount is inclusive of tax: ? No<br>?* Automatic deletion: ? No<br>?* Coupon emails: ? Yes<br>?* Printing coupons: ? Yes<br>?* Sell gift cards at less price?: ? No<br>?* Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: ? Yes<br>?* Renewal orders should not generate coupons even when they include a product that issues coupons: ? No<br>?* Allow sending of coupons to others: ? Yes<br>?* Allow schedule sending of coupons?: ? No<br>?* Combine emails: ? No<br>?* Auto generated coupon email: ? Yes<br>?* Combined auto generated coupons email: ? No<br>?* Acknowledgement email: ? Yes<br>?* Enable taxes: ? Yes<br>?* Prices entered with tax: ? Yes<br>?* Display prices in the shop: ? Incl<br>?* Display prices during cart and checkout: ? Incl<br>?* Rounding: ? Yes<br>?* Display tax totals: Single<br>?* Enable the use of coupon codes: ? Yes<br>?* Calculate coupon discounts sequentially: ? No<br>?* Account endpoints > Coupons: wc-smart-coupons<br>?* Block-enabled Cart: ? No<br>?* Block-enabled Checkout: ? No<br>?* WooCommerce Account Connected: ? Yes<br><br>### Status report information ###<br><br>Generated at: 2024-08-30 08:26:29 +12:00<br>
I would really appreciate some help with this.
Thank you!
Cheers
ClemensThe page I need help with: [log in to see the link]
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