• Resolved kognito

    (@kognito)


    Hi team,

    I’m still experiencing issues with the below. Some customers see an error message when trying to complete the checkout process. When they complete their address details and fill in the credit card details, then click on “Place order” the below appears in red at the top of the page

    Cannot read properties of null (reading 'submit")

    I’ve tried the Stripe plugin as well as WooPayments and thought it was initially related to the Subscriptions plugin, but I’m still having this issue. There are no errors in the Stripe log or in the debug.log and not all customers are having this issue. Even the ones that have issues, seem to be able to complete the purchase just fine later on. But it’s really frustrating…

    Here’s my Status Report:

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Page not set<br><br>### Theme ###<br><br>Name: Linden Leaves<br>Version: 1.0.1<br>Author URL: https://kognito.co.nz<br>Child Theme: ?<br>Parent Theme Name: Savoy<br>Parent Theme Version: 2.9.5<br>Parent Theme Author URL: https://www.nordicmade.com<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: savoy/woocommerce/archive-product.php<br>savoy/woocommerce/cart/cart-empty.php<br>savoy/woocommerce/cart/cart-item-data.php<br>savoy/woocommerce/cart/cart-shipping.php<br>savoy/woocommerce/cart/cart-totals.php<br>savoy/woocommerce/cart/cart.php<br>savoy/woocommerce/cart/cross-sells.php<br>savoy/woocommerce/cart/mini-cart.php<br>savoy/woocommerce/cart/proceed-to-checkout-button.php<br>savoy/woocommerce/cart/shipping-calculator.php<br>savoy/woocommerce/checkout/cart-errors.php<br>savoy/woocommerce/checkout/form-billing.php<br>savoy/woocommerce/checkout/form-checkout.php<br>savoy/woocommerce/checkout/form-coupon.php<br>savoy/woocommerce/checkout/form-login.php<br>savoy/woocommerce/checkout/form-pay.php<br>savoy/woocommerce/checkout/form-shipping.php<br>savoy/woocommerce/checkout/order-received.php<br>savoy/woocommerce/checkout/payment-method.php<br>savoy/woocommerce/checkout/payment.php<br>savoy/woocommerce/checkout/review-order.php<br>savoy/woocommerce/checkout/terms.php<br>lindenleaves/woocommerce/checkout/thankyou.php<br>savoy/woocommerce/content-product.php<br>savoy/woocommerce/content-single-product.php<br>savoy/woocommerce/content-widget-price-filter.php<br>savoy/woocommerce/content-widget-product.php<br>savoy/woocommerce/content-widget-reviews.php<br>lindenleaves/woocommerce/global/breadcrumb.php<br>savoy/woocommerce/global/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>savoy/woocommerce/global/quantity-input.php<br>savoy/woocommerce/global/sidebar.php<br>savoy/woocommerce/global/wrapper-end.php<br>savoy/woocommerce/global/wrapper-start.php<br>savoy/woocommerce/loop/add-to-cart.php<br>savoy/woocommerce/loop/loop-end.php<br>savoy/woocommerce/loop/loop-start.php<br>savoy/woocommerce/loop/no-products-found.php<br>savoy/woocommerce/loop/pagination.php<br>savoy/woocommerce/loop/price.php<br>savoy/woocommerce/loop/rating.php<br>savoy/woocommerce/loop/sale-flash.php<br>savoy/woocommerce/myaccount/dashboard.php<br>savoy/woocommerce/myaccount/form-add-payment-method.php<br>savoy/woocommerce/myaccount/form-edit-account.php<br>savoy/woocommerce/myaccount/form-edit-address.php<br>savoy/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/form-lost-password.php version 9.0.0 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/form-reset-password.php version 7.0.1 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/lost-password-confirmation.php<br>savoy/woocommerce/myaccount/my-account.php<br>savoy/woocommerce/myaccount/my-address.php version 8.7.0 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/navigation.php<br>savoy/woocommerce/myaccount/orders.php version 8.5.0 is out of date. The core version is 9.2.0<br>savoy/woocommerce/myaccount/view-order.php<br>savoy/woocommerce/notices/error.php<br>savoy/woocommerce/notices/notice.php<br>savoy/woocommerce/notices/success.php<br>savoy/woocommerce/order/form-tracking.php<br>savoy/woocommerce/order/order-again.php<br>savoy/woocommerce/order/order-details-customer.php<br>savoy/woocommerce/order/order-details-item.php<br>savoy/woocommerce/order/order-details.php<br>savoy/woocommerce/order/tracking.php<br>savoy/woocommerce/product-searchform.php<br>savoy/woocommerce/single-product/add-to-cart/external.php<br>savoy/woocommerce/single-product/add-to-cart/grouped.php<br>savoy/woocommerce/single-product/add-to-cart/simple.php<br>savoy/woocommerce/single-product/add-to-cart/variable.php<br>savoy/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>savoy/woocommerce/single-product/add-to-cart/variation.php<br>savoy/woocommerce/single-product/meta.php<br>savoy/woocommerce/single-product/photoswipe.php<br>savoy/woocommerce/single-product/price.php<br>savoy/woocommerce/single-product/product-attributes.php<br>savoy/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0<br>savoy/woocommerce/single-product/product-thumbnails.php<br>lindenleaves/woocommerce/single-product/rating.php<br>savoy/woocommerce/single-product/related.php<br>savoy/woocommerce/single-product/review-meta.php<br>savoy/woocommerce/single-product/review-rating.php<br>savoy/woocommerce/single-product/review.php<br>savoy/woocommerce/single-product/sale-flash.php<br>savoy/woocommerce/single-product/share.php<br>savoy/woocommerce/single-product/short-description.php<br>savoy/woocommerce/single-product/stock.php<br>savoy/woocommerce/single-product/tabs/additional-information.php<br>savoy/woocommerce/single-product/tabs/description.php<br>lindenleaves/woocommerce/single-product/tabs/tabs.php<br>lindenleaves/woocommerce/single-product/title.php<br>savoy/woocommerce/single-product/up-sells.php<br>savoy/woocommerce/single-product-reviews.php<br>savoy/woocommerce/single-product.php<br>savoy/woocommerce/taxonomy-product-cat.php<br>savoy/woocommerce/taxonomy-product-tag.php<br>savoy/woocommerce/content-product_cat.php<br><br>Outdated Templates: ?<br>					<br>					<br>						Learn how to update<br><br>### WooPayments ###<br><br>Version: 8.0.2<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 111710655<br>Account ID: acct_1PiYHE2Hr1Tcs4FJ<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,afterpay_clearpay<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? 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No<br>?* Deduct credit/gift before doing tax calculations: ? No<br>?* Gift Card discount is inclusive of tax: ? No<br>?* Automatic deletion: ? No<br>?* Coupon emails: ? Yes<br>?* Printing coupons: ? Yes<br>?* Sell gift cards at less price?: ? No<br>?* Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: ? Yes<br>?* Renewal orders should not generate coupons even when they include a product that issues coupons: ? No<br>?* Allow sending of coupons to others: ? Yes<br>?* Allow schedule sending of coupons?: ? No<br>?* Combine emails: ? No<br>?* Auto generated coupon email: ? Yes<br>?* Combined auto generated coupons email: ? No<br>?* Acknowledgement email: ? Yes<br>?* Enable taxes: ? Yes<br>?* Prices entered with tax: ? Yes<br>?* Display prices in the shop: ? Incl<br>?* Display prices during cart and checkout: ? Incl<br>?* Rounding: ? Yes<br>?* Display tax totals: Single<br>?* Enable the use of coupon codes: ? Yes<br>?* Calculate coupon discounts sequentially: ? No<br>?* Account endpoints > Coupons: wc-smart-coupons<br>?* Block-enabled Cart: ? No<br>?* Block-enabled Checkout: ? No<br>?* WooCommerce Account Connected: ? Yes<br><br>### Status report information ###<br><br>Generated at: 2024-08-30 08:26:29 +12:00<br>

    I would really appreciate some help with this.

    Thank you!

    Cheers
    Clemens

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’ve just tried to work through a test checkout on your site but couldn’t replicate the error; From the status report, the only big thing that stood out for me was the WooCommerce Autocomplete Checkout Address plugin and the template overrides coming from your theme.

    As difficult as it is to replicate, are you seeing the same thing after temporarily deactivating either of those?

    Thread Starter kognito

    (@kognito)

    Hi mate,

    Thank you for the prompt reply.

    I’ve turned the Autocomplete Checkout Address plugin off for now — less keen to turn the template off of course. But if you want to do some testing, please feel free to do so. Happy to refund any orders immediately.

    Yes, it’s been really hard to isolate as I wasn’t able to replicate the issue on my end at all. I have seen screenshots of users with the issue and there are also some threads that describe the same error message, but there hasn’t been a solution either:
    https://www.ads-software.com/support/topic/cannot-read-properties-of-null-reading-submit/
    https://www.ads-software.com/support/topic/woocommerce-stripe-checkout-error/
    https://www.ads-software.com/support/topic/cannot-read-properties-of-null-reading-value/page/2/

    Thanks so much for your help!

    Cheers
    Clemens

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hi kognito,

    Thank you for getting back to us.

    Since we couldn’t replicate the issue on our side, we’ll need to dig a little deeper.
    How about setting up a staging site where you can run a conflict test?

    On that staging site, it would be great to enable Test Mode in the Stripe settings.
    Then, you can place a few orders and see if the issue pops up.

    Let me know if you have any questions.

    Best regards.

    Hello,

    I am having the same issues where my customers say that they see an error on the top of the checkout page:

    Cannot read properties of null (reading 'submit')

    I wanted to know if you have fixed the problem.

    I am using the latest WooCommerce Stripe Payment Gateway plugin and I don’t have any errors in the console or in the fatal error logs.

    I am having the problem that I cant replicate that error whatever I do and this is very strange because other customers can place an order normally.

    Thanks.

    Thread Starter kognito

    (@kognito)

    Hi kapelino,

    I’m having the same problem still unfortunately. Like you say it’s very strange as I can’t replicate it myself. Some customers also have the problem initially, but then do manage to check out just fine a few hours later. So it’s really hard to pinpoint what might be causing it. My customers also aren’t very tech savvy, so I can’t ask them what browser/OS they’re using or whether they have done anything differently the second time around…

    But yeah, if you come across anything that could solve this, I’d really appreciate to learn more!

    Cheers
    Clemens

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @kognito,

    Were you able to create a staging site and run tests as suggested by my colleague @doublezed2? If you did, are you able to share the direct URL to your staging site so that we can try making test orders from our end?

    Looking forward to hearing from you.

    Thread Starter kognito

    (@kognito)

    Hi @ckadenge ,

    Yes, I have created a staging site here:
    https://staging.lindenleaves.com/

    Please use linden & leaves for the HTTP auth.

    Many thanks for your help with this!


    Cheers
    Clemens

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello kognito,

    Thank you for your reply.

    Please note that it is strictly prohibited to share any kind of login information on this public forum.
    I suggest you edit your last message and remove sensitive data.

    After that remove the password protection from the staging site so we can access it.
    I appreciate your cooperation.

    Best regards.

    Thread Starter kognito

    (@kognito)

    Sorry @doublezed2 , I didn’t mean to break the rules. How can I edit my previous message please?

    I have removed the password protection from the staging site.

    Cheers

    Clemens

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @kognito

    I tried but couldn’t replicate this on your staging site or my testing site.

    However, the error you’re encountering seems to be a JavaScript error, which can be caused by a conflict between plugins or with your theme.

    Your theme overrides many default templates, including the checkout, which might be causing some interference. Other plugins like Woocommerce autocomplete checkout address, Aelia Tax Display by Country for WooCommerce, and WPLoyalty can also interfere with your WooCommerce checkout functionality. The rules set by Wordfence Security or the LiteSpeed Cache plugin could also be generating some issues.

    I would recommend following the steps suggested by @doublezed2 to conduct a conflict test on your staging site.

    I hope this helps and look forward to hearing from you about the results of the conflict test on the staging site.

Viewing 10 replies - 1 through 10 (of 10 total)
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