• Resolved caroltheo

    (@caroltheo)


    I am seeing this same error as polamsky. Namely on Locations and Devices under Your Traffic at a Glance.

    I have v1.42.0 installed.

    Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out. We did make some changes to the plugin based on other reports of this issue. So we can determine more on this please share the following information:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Do you see any browser console errors on the same screen where these errors appear?
    Plugin Support James Osborne

    (@jamesosborne)

    Hi @caroltheo,

    Just following up with you to check whether this error remains on your site? If so please perform the following checks, which can help pinpoint a plugin conflict. This may also assist other users who are also impacted.

    1. Install and activate the Health Check & Troubleshooting plugin.
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    4. Check for the same dashboard notice when navigation to your Site Kit dashboards
    5. Using the Health Check & Troubleshooting plugin’s admin toolbar activate your other plugins while in troubleshooting mode, one by one, checking for the same issue each time. (You’ll need to perform this for all plugins until you encounter the same error)
    6. If you don’t encounter the error please try activating your present theme from within troubleshooting mode

    At any stage if you encounter the error please share what plugin you activated before this appeared. You can exit troubleshooting mode afterwards.

    Let me know if you have any questions. Thank you!

    Plugin Support Bethany Chobanian Lang

    (@mxbclang)

    @caroltheo We recently released v1.46.0 of Site Kit, which includes a fix for this error. Please update the plugin and you should be good to go! If you have any other trouble or questions about Site Kit, please feel free to open a new topic. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cannot read properties of undefined (reading ‘load’)’ is closed to new replies.