Cannot reconnect FB for WooCommerce

facing the same issue
showing “-1” only

Hi @oliro717,

To start troubleshooting, could you please check if the system user for the plugin was created? You can do that by following these steps:

1. Log into Business Manager
2. Make sure to select the same Business that was used in the setup process
3. Click Users > System Users
4. Then, you should see a WooCommerce system user. Here’s what that looks like: https://cloud.skyver.ge/YEuor1ZB

Additionally, in your WordPress admin, please navigate to WooCommerce > Facebook and check if you have the ‘Manage Connection’ button like this: https://cloud.skyver.ge/jkuZvlPz

Could you please let me know once you’ve checked those things and what you find?

Thanks,
Benjamin

Hey there @niravjadatiya ,

Thanks for reaching out about the plugin. You may find useful information by following this topic, though we’d love to be able to offer you personalized support!

Since you’re not the person who originally started this topic, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Benjamin

• This reply was modified 4 years, 2 months ago by Benjamin, SkyVerge Support.

Benjamin –

Thanks for your response; this is what I see when I log into the business manager on FB:

View post on imgur.com

Here is what I see when I log into WP-Admin > WooCommerce > Facebook

View post on imgur.com

Thanks for the help, please let me know how to proceed.
Oli R.
row2k.com

Hi @oliro717,

I hope you had a good weekend! Did anything change in the status of your site?

Thanks for providing those screenshots. It looks like you’ve attempted connecting a few times. Facebook has released a few fixes since you first contacted us and it’s possible that your connection will work if you attempt it again.

Would you please give it another go and come back here and let me know how it goes? If it’s still not working I have some more steps to try.

Thanks! Looking forward to hearing from you,
Benjamin

Hi Benjamin –

Just tried to reconnect, same thing: I get redirected to a page that just says “-1”

Thanks,
Oli Rosenbladt
row2k.com

Hi @oliro717!

I’m sorry for the delay in getting back to you here. I really appreciate your patience. ??

Has there been any progress in getting your site to connect?

Would you be willing to share with me the currency your site is using?

You can check that by following these steps:

1. Log into your Facebook Commerce Manager
2. Click on Settings > General and under Commerce Account Info, please take note of the currency.

Could you update me with the currency once you get a chance to check?

Thanks so much!

Benjamin –

Currency is $ USD, currency position is left.

Thanks,
Oli Rosenbladt
row2k.com

Hi Oli – @oliro717,

Great, thank you so much ??

Would you please let me know if you have a Site Title defined in your WordPress Dashboard atSettings > General? If you don’t, would you please define a Site Title?

Thanks,
Benjamin

Ben –

Our site title is defined, it is “row2k rowing store”

Thank you,
Oli

Hi @oliro717,

Thanks for that information. I’m so sorry to hear that the plugin is still not working properly.

Are you still seeing that your products are syncing between your WooCommerce site and Facebook Shop despite getting this “-1” issue?

Thanks,
Benjamin

Ben –

Yes, it appears that products are synching between our store and FB. However, the plugin always shows the “You’re ready to migrate to a more secure, reliable Facebook for WooCommerce connection. Please click here to reconnect!” message on the WP dashboard, and reports a “plugin update” available almost every day, despite there being no update available.

Oli

Hi Oli – @oliro717,

This is really quite odd and unexpected behavior from the plugin.

There are some further troubleshooting steps we can take that would involve sharing information that’s a bit more private. Would you be willing to reach out directly to our team via our contact form, sharing the email address and business manager ID you use to connect to Facebook, so that our team can take a more personalized look into your site?

Cheers,
Benjamin

Hey Oli – @oliro717 ,

It has been a while since we heard from you here, so I’m going to assume you contacted us directly and mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Benjamin

Ben –

This is still not working, so please keep this ticket open. I filed a direct contact using the skyverge contact form, as you suggested, but have not heard back. I still cannot successfully reconnect to FB via the plugin, and would like to get this resolved.

Thanks,
Oli R.
row2k.com