Cannot refund bigger amounts

Hi @puntorosso – Before we can move forward, can you include the following?

1. The amount you’re refunding
2. A copy of your system status report: WP Dashboard > WooCommerce > Status > ‘Get system report’ (links are not scraped by search engines)

Thanks!
– Joey

Hi, thanks for your help.
The amount is 2100€

I have pasted the report at the bottom.
There’s a chance to send you sensitive information privately?

Thanks

Best

### WordPress Environment ###

WordPress address (URL): https://xxxxx.com
Site address (URL): https://xxxxx.com
WC Version: 4.1.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.1.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 16384
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.26-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.1
WC Database Prefix: wpkv_
Total Database Size: 427.17MB
Database Data Size: 415.23MB
Database Index Size: 11.94MB
wpkv_woocommerce_sessions: Data: 12.28MB + Index: 0.49MB + Engine MyISAM
wpkv_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_woocommerce_order_items: Data: 0.19MB + Index: 0.14MB + Engine MyISAM
wpkv_woocommerce_order_itemmeta: Data: 1.48MB + Index: 1.01MB + Engine MyISAM
wpkv_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpkv_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wpkv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkv_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpkv_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_affiliate_wp_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
wpkv_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_affiliate_wp_customermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_affiliate_wp_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_affiliate_wp_payouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_affiliate_wp_referrals: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_affiliate_wp_rest_consumers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_affiliate_wp_visits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_brizy_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_comments: Data: 1.03MB + Index: 0.71MB + Engine MyISAM
wpkv_eventer_registrant: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_eventer_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_frm_fields: Data: 0.18MB + Index: 0.01MB + Engine MyISAM
wpkv_frm_forms: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpkv_frm_items: Data: 1.49MB + Index: 0.38MB + Engine MyISAM
wpkv_frm_item_metas: Data: 0.87MB + Index: 0.89MB + Engine MyISAM
wpkv_hfcm_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_loginpress_limit_login_details: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
wpkv_loginpress_social_login_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_notification_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_options: Data: 5.61MB + Index: 0.22MB + Engine MyISAM
wpkv_ply_optins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_ply_pages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_ply_project_code: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_ply_wc_abandoned_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_pmxe_exports: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wpkv_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wpkv_pmxe_posts: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wpkv_pmxe_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpkv_postmeta: Data: 359.95MB + Index: 2.91MB + Engine MyISAM
wpkv_posts: Data: 15.92MB + Index: 0.89MB + Engine MyISAM
wpkv_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_redirection_404: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpkv_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkv_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpkv_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpkv_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkv_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkv_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_term_relationships: Data: 0.05MB + Index: 0.11MB + Engine MyISAM
wpkv_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_toolset_associations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_toolset_post_guid_id: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_toolset_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_toolset_type_sets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_affiliate_referral_users_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_banners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_coupons_code_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_cpm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_dashboard_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_landing_commissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_mlm_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_offers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_offers_affiliates_reference: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_ranks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_ranks_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_referrals: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_ref_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_reports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_uap_visits: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpkv_usermeta: Data: 0.42MB + Index: 0.26MB + Engine MyISAM
wpkv_users: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wpkv_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wc_customer_lookup: Data: 0.06MB + Index: 0.07MB + Engine MyISAM
wpkv_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_wc_order_product_lookup: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
wpkv_wc_order_stats: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
wpkv_wc_order_tax_lookup: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
wpkv_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpkv_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wfconfig: Data: 2.45MB + Index: 0.01MB + Engine MyISAM
wpkv_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wffilemods: Data: 5.39MB + Index: 1.01MB + Engine MyISAM
wpkv_wfhits: Data: 0.80MB + Index: 0.15MB + Engine MyISAM
wpkv_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wfissues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpkv_wfknownfilelist: Data: 2.96MB + Index: 0.32MB + Engine MyISAM
wpkv_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpkv_wflogins: Data: 0.55MB + Index: 0.13MB + Engine MyISAM
wpkv_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkv_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpkv_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wfstatus: Data: 0.21MB + Index: 0.08MB + Engine MyISAM
wpkv_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_affiliates_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_impressions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_paypal_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_tracking_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_tracking_tokens_purchase_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpam_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wpdatacharts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wpdatatables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wpdatatables_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpkv_wplc_chat_msgs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wplc_chat_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wplc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_wpml_mails: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wpkv_yith_wcsc_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_yith_wcsc_receivers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkv_yoast_indexable: Data: 0.50MB + Index: 0.27MB + Engine InnoDB
wpkv_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpkv_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkv_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkv_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpkv_yoast_seo_meta: Data: 0.09MB + Index: 0.09MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 155
br_sale_report: 1
brizy_template: 11
brizy-form-entry: 1
brizy-global-block: 14
brizy-project: 1
brizy-saved-block: 37
cp_popups: 1
cred-form: 1
custom_css: 4
customize_changeset: 17
frm_display: 4
frm_form_actions: 19
frm_styles: 3
fs-affiliates: 2
fs-creatives: 2
fs-payouts: 2
fs-referrals: 2
fs-visits: 7
fs-wallet-logs: 6
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 19
notification: 1
page: 49
post: 7
product: 58
promoter: 1
revision: 1313
shop_coupon: 37
shop_order: 1018
shop_order_refund: 17
showcase: 1
tc_api_keys: 29
tc_events: 26
tc_form_fields: 1
tc_forms: 1
tc_orders: 3
tc_seat_charts: 28
tc_templates: 9
tc_tickets: 6
tc_tickets_instances: 2571
tes-cc-template: 1
view: 9
view-template: 8
wp-types-group: 2
wpultimo_admin_page: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

WP Admin Pages PRO: by Arindo Duque - NextPress – 1.8.0
SUMO Affiliates Pro: by Fantastic Plugins – 5.2.2 – Installed version not tested with active version of WooCommerce 4.1.1
Tickera - Barcode Reader Add-on: by Tickera.com – 1.2.2.3
Tickera Bridge for WooCommerce: by Tickera – 1.1.8 – Installed version not tested with active version of WooCommerce 4.1.1
Brizy Pro: by Brizy.io – 0.0.41
Brizy: by Brizy.io – 1.0.124
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.1 – Installed version not tested with active version of WooCommerce 4.1.1
Formidable API: by Strategy11 – 1.08
Formidable Forms Pro: by Strategy11 – 4.04.04
Formidable Forms: by Strategy11 – 4.04.04
Frontend Reports for WooCommerce: by Potent Plugins – 1.0.3 – Installed version not tested with active version of WooCommerce 4.1.1
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.0.2
Header Footer Code Manager: by 99robots – 1.1.7
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.4
Image Map Pro: by Webcraft Plugins Ltd. – 5.1.6
Indeed Ultimate Affiliate Pro: by indeed – 5.4.1
Loco Translate: by Tim Whitlock – 2.3.4
Login Logout Menu: by WPBrigade – 1.1.0
LoginPress - Limit Login Attempts: by WPBrigade – 1.2.2
LoginPress - Redirect Login: by WPBrigade – 1.1.4
LoginPress Pro: by WPBrigade – 2.3.2
LoginPress - Customizing the WordPress Login: by WPBrigade – 1.4.4
MainWP Child: by MainWP – 4.0.7.1
Pixel Cat Elite: by Fatcat Apps – 2.5.2
Product Sales Report for WooCommerce: by Potent Plugins – 1.4.9 – Installed version not tested with active version of WooCommerce 4.1.1
Puntorosso Custom Functions: by Puntorosso Media – 0.1
WooCommerce Pushover Integration: by Shop Plugins – 1.0.17 – Installed version not tested with active version of WooCommerce 4.1.1
Tickera Seating Charts: by Tickera.com – 0.58
ShortPixel Image Optimizer: by ShortPixel – 4.18.1
SOFT79 Cart Links for WooCommerce: by Soft79 – 1.1.4 – Installed version not tested with active version of WooCommerce 4.1.1
Tickera - Event Name in the e-mail: by Tickera.com – 1.0
Tickera - Custom Template Elements: by Tickera.com – 1.0
Tickera (Premium): by Tickera.com – 3.4.6.9
Toolset Access: by OnTheGoSystems – 2.8.5
Toolset Types: by OnTheGoSystems – 3.3.10
Tickera - Ticket Base Price Element (WooCommerce): by Tickera.com – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
Tickera - Show event name in WooCommerce cart V2: by Tickera.com – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
WPC Fly Cart for WooCommerce (Premium): by WPClever.net – 2.0.7
WooCommerce Admin: by WooCommerce – 1.1.3
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.4 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Stripe Gateway: by WooCommerce – 4.4.0 – Installed version not tested with active version of WooCommerce 4.1.1
Toolset WooCommerce Views: by OnTheGoSystems – 2.8.1.1 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce: by Automattic – 4.1.1
Wordfence Security: by Wordfence – 7.4.7
WP All Export Pro: by Soflyy – 1.5.10
Toolset Views: by OnTheGoSystems – 3.1.3

### Inactive Plugins (40) ###

Event Calendar for Tickera: by Tickera.com – 1.1.9
Export Order Items for WooCommerce: by Potent Plugins – 1.0.8 – Installed version not tested with active version of WooCommerce 4.1.1
Formidable Locations: by Strategy11 – 2.02
Formidable Registration: by Strategy11 – 2.02.02
Formidable User Tracking: by Strategy11 – 1.0
iThemes Security Pro: by iThemes – 6.0.2
LoginPress - Auto Login: by WPBrigade – 1.0.7
LoginPress - Login Widget: by WPBrigade – 1.0.5
LoginPress - Social Login: by WPBrigade – 1.2.0
Notification: by BracketSpace – 7.0.4
Official Facebook Pixel: by Facebook – 2.0.2
Platform.ly for WooCommerce: by Platform.ly – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
Platform.ly Official: by Platform.ly – 1.7
Redirection: by John Godley – 4.7.2
Remove fees for discount: by Tickera.com – 1.1
Reveal IDs: by Oliver Schl?be – 1.5.4
Role based prices for Tickera: by Tickera.com – 1.1
Sales Report for WooCommerce: by BeRocket – 3.5.1.4
Search by ID: by Uffe Fey
WordPress consultant – 1.3

Temporary Login Without Password: by StoreApps – 1.6.1
Tickera - Calendar Fix: by Tickera.com – 1.0
Tickera - Custom Forms: by Tickera.com – 1.2.2.9
Tickera - Duplicate Template Elements: by Tickera.com – 1.0
Tickera - Event Stats Shortcode WOO: by Tickera.com – 1.0
Tickera - reassociated event id: by Tickera.com – 1.0
Tickera - tickets left for WooCommerce: by Tickera.com – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
Tickera Bulk Discount Codes: by Tickera.com – 1.0.7
Tickera Check-in Notifications: by Tickera.com – 1.1.4
Tickera CSV Export: by Tickera.com – 1.2.5.5
Tickera Terms & Conditions: by Tickera.com – 1.2
Woo - Send Email on Cancelled or Failed Order: by Tickera.com – 1.0.0
WooCommerce Conversion Tracking: by weDevs – 2.0.7 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Custom Add To Cart Button: by Barn2 Media – 1.1 – Installed version not tested with active version of WooCommerce 4.1.1
Woocommerce disable email notifications: by Team Bright Vessel – 0.1.1 – Installed version not tested with active version of WooCommerce 4.1.1
WP Crontrol: by John Blackbourn & crontributors – 1.8.3
wpDataTables: by TMS-Plugins – 2.8.3
WP Mail Logging: by MailPoet – 1.9.6
WP Rocket: by WP Media – 4.1.1
YITH Stripe Connect for WooCommerce: by YITH – 2.0.2 – Installed version not tested with active version of WooCommerce 4.1.1
Yoast SEO: by Team Yoast – 14.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: by  – 1.7.1
Nexcess Managed Apps: by Nexcess – 1.8.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Basket: ? Page does not contain the shortcode.
Checkout: ? Page does not contain the shortcode.
My account: ? Page does not contain the shortcode.
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Astra Child Theme
Version: 1.0.0
Author URL: https://wpastra.com
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 2.4.4
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 199
Oldest: 2020-04-21 13:12:05 +0200
Newest: 2020-05-22 09:54:21 +0200

Failed: 2
Oldest: 2020-01-31 08:20:46 +0100
Newest: 2020-01-31 08:20:46 +0100

Hi @puntorosso

To confirm –
* was the debugging in the Stripe extension enabled before doing the refund request?
* are there any other debug logs showing?
* was the refund doing within the WooCommerce order admin?

You can reach out to us directly via your WooCommerce.com account.

Thanks,

Hi,

*yes the debugging was enabled.
*no other logs I can see
*yes, the refund has been made using the “Refund” button on the WooCommerce order.

We did another for 280€ and it worked.
Only this one (probably because of the higher amount) didn’t.

Thanks

• This reply was modified 4 years, 9 months ago by puntorosso.

Hey again!

What was the amount that the refund failed on?

2100€

Hi @puntorosso

Can I ask you to reach out to us via our contact form here, please – https://woocommerce.com/my-account/create-a-ticket/?select=18627

When you do, can you also be logged into your Stripe.com dashboard so we can ask you for details from the payment log, please?

As a note – in test mode, I was able to refund higher than this.

Thanks,

We haven’t heard back from you in a while, and I am assuming you opened a ticket with us already, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.