Cannot register with previous email address

  • Hi there and thank you for attending my support request.

    Short version (TL;DR)
    I wish to create a new account with an email address previously used (but not anymore – change confirmed via confirmation email). Or, change the username of this account.

    Support request
    Is it still impossible to change usernames? If usernames can be changed, could you please do that for me? If not, could you please look into why I cannot re-register with my previous email address?

    Detailed explanation
    I previously opened an account (this account) with a wrong username. After some searching, I learned that usernames cannot be changed and that instead, I should change the email address of my account and subsequently open up a new account with the correct username and the email address I originally used for the account with the wrong username.

    My current problem is that if I now log out and try to register with the previous email address, the registration form is showing an error stating that the email address is currently used and that I cannot create an account with it. I changed the account’s email over 24 hours ago.

    Thank you

    • This topic was modified 4 years, 7 months ago by MW.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • If you’re referring to handling your account here at www.ads-software.com, then you should write to [email protected]

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    If you mean this site then please follow Tor-Bjorn’s advice and contact that email address for help.

    Please be aware that user IDs on this site (www.ads-software.com) cannot be changed and are set in stone. It’s due to a technical limitation based on how the accounts here interact with many other www.ads-software.com systems.

    Emails can’t be re-used here either. That would permit spammers to go completely nuts and register even more accounts than they do today with new emails.

    Thread Starter MW

    (@mwgdwp)

    First off, thanks for responding.

    Yes, my request is in regards to this .ORG forum.

    @jdembowski I’m not trying to re-use an email. I removed the email address here and I wish to sign up with that email for again for a new account.

    Anyways, it seems I should get in touch with someone at the email address provided by @tobifjellner.

    Thanks

    • This reply was modified 4 years, 7 months ago by MW.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    That counts as re-use on the www.ads-software.com system. A user here can change their email but the old email cannot be used again here and that’s what you’re trying to do. It’s not you; it’s just a tool for controlling spam and abuse.

    The best thing to do would be send all the information to that forum-password-resets email address and someone may be able to help you there.

Viewing 4 replies - 1 through 4 (of 4 total)
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