Cannot remove message from shop page even after deleting plugin

  • Resolved catherine204

    (@catherine204)


    3 years, 4 months ago

    Hello,

    I recently installed the plugin to test it out before an upcoming vacation. I just tried reactivating my store and turning off the vacation functionality but the vacation message is still there and add to cart functionality is removed. I have tested on multiple browsers, cleared browsing history, and have since deactivated and deleted the plugin. Please advise at your earliest convenience.

    Thank you so much!

    • This topic was modified 3 years, 4 months ago by catherine204.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter catherine204

    (@catherine204)

    Further to my question above, if there are additional steps I need to take to “uninstall” the plugin (i.e. database tables that may still be on my site even after the plugin is deleted) please let me know. Thank you very much. I would really like to use this plugin in the future, but I need to make sure that I can easily turn it on and off when needed.

    Plugin Contributor Saji

    (@gookaani)

    Hi,
    When you delete the plugin, it will uninstall. You may need to contact your host provider to delete the server cache.

    Thread Starter catherine204

    (@catherine204)

    Hello,

    Thank you for your response. Can you please confirm whether or not the server cache is the issue here? Please visit the link I provided if you have not already. It seems odd to me that I would need to delete the plug-in just to turn off the vacation message and that the message is still there even after deleting. Do you know why this happened in the first place? As I mentioned, I would like to use the plug-in but the inability to turn OFF the functionality is problematic. I’d appreciate more suggestions/explanations, please. Before deleting I tried just turning it off in plug-in settings but that only turned it off for me when I was logged in as an admin (it was still active/visible publicly).

    Also, if I do have to delete my server cache, can you please tell me what would need to be cleared? Something specific to the plug-in or the entire cache?

    Thank you.

    Thread Starter catherine204

    (@catherine204)

    Hi again – I needed to resolve this quickly so I ended up rolling my site back to a backup from before I installed the store vacation plugin. Thank you again for your help.

    Plugin Contributor Saji

    (@gookaani)

    We are not caching the plugin setting, and your store should be available when you deactivate the plugin.
    Could you please try to replicate your issue here to have a better investigation?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Cannot remove message from shop page even after deleting plugin’ is closed to new replies.