Cannot retrieve account data

  • Resolved studiokb

    (@studiokb)


    4 years ago

    Hi,
    The plugin cannot connect to api? I get the errors:

    MyCryptoCheckout: Action mycryptocheckout_retrieve_account called!
MyCryptoCheckout: WARNING: Unable to retrieve our account details: Unable to retrieve new account data.
Error refreshing your account data. Please enable debug mode to find the error.

    If I go to tools and click Test Communication button it says
    Communications failure: Invalid domain key for domain: but should be 1f590e53716432eae1038e94 etc...

    Is there a way I can check if my host is blocking api.mycryptocheckout.com ?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author edward_plainview

    (@edward_plainview)

    It’s not your host blocking the API, it’s something with your account key.

    I have cleared your account on the API, so the next time you refresh your MCC account data you should be good to go.

    Thread Starter studiokb

    (@studiokb)

    Hi,
    Thanks, but it is still giving me the same error when I click ‘Refresh your account data’.
    The website is

    Thread Starter studiokb

    (@studiokb)

    Just to add to that when I go to ‘Test communications’ under tools, I get the error:
    Communications failure: Invalid domain key for https://asentiv.com/: but should be d3654a etc…
    Does it have something to do with the site being on a sub-domain? Does it need to be active on the main site?

    Plugin Author edward_plainview

    (@edward_plainview)

    Are you on a WordPress network? In that case, definitely try network activating it.

    Thread Starter studiokb

    (@studiokb)

    Yes it is a multisite network. Ok I Network activated the plugin and that seems to work now.
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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