Cannot save card

Hi @b1026q9,

in the customer account section, and I cannot save the credit card.

Is this the Add Payment Method page? Do you see the credit card form rendered on that page? It sounds like you might have a Javascript error from another plugin that is interfering with the add payment method process.

Do you have a site url you can provide?

Kind Regards,

Thank you so much for such prompt reply! Didn’t expect so fast!

Ah I see. Now I can see it. It was caused by Asset Cleanup plugin. Now I removed some exclusions and now it is working.

But I want to remove ZIP section. Is it possible?

But I want to remove ZIP section. Is it possible?

If you’re using the Stripe form, the postal code is displayed dynamically based on the credit card number.

For the custom form, the postal code always shows for security reasons. I know some countries don’t have the concept of a postal code so that may be an area to optimize in the future.

Kind Regards,

AH, OK. Yes, like in Japan we don’t use that. So it can be bit confusing.
Also, Japanese postcode are 000-0000 such format, meaning with – .
Does this form work with this?

Yes, like in Japan we don’t use tha

But then you say:

Japanese postcode are 000-0000 such format

My research shows that Japan does use a postal code. The plugin does accept the format 000-0000.

Kind Regards,

I meant that we don’t use Post code for credit card payment purpose. But sure we have postcodes.

Glad to hear that it works with such format. Thank you so much!