Cannot save for individual site activation – status code 500

  • Resolved robaxxx

    (@robaxxx)


    1 year, 2 months ago

    Same issue may others are reporting here.

    I’m trying to make any new snippet at network level on my multisite WP 6.3.1 instance. If I tick the box to allow activation on individual sites, the snippet won’t save and reports the error below. If I don’t tick that box then it will save. But if I then edit and try ticking that box again, it won’t save. It doesn’t matter what’s in the snippet or what type it is.

    I’ve got the full paid version 3.4.2.2?

    Regards
    Rob

    {
"message": "Request failed with status code 500",
"name": "AxiosError",
"stack": "AxiosError: Request failed with status code 500\n at https://xyxyxyxyxyxy.com/wp-content/plugins/code-snippets-pro/dist/edit.js?ver=3.4.2.2:2:23767\n at XMLHttpRequest.p (https://xyxyxyxyxyxy.com/wp-content/plugins/code-snippets-pro/dist/edit.js?ver=3.4.2.2:2:23915)",
"config": {
"transitional": {
"silentJSONParsing": true,
"forcedJSONParsing": true,
"clarifyTimeoutError": false
},
"adapter": [
"xhr",
"http"
],
"transformRequest": [
null
],
"transformResponse": [
null
],
"timeout": 0,
"xsrfCookieName": "XSRF-TOKEN",
"xsrfHeaderName": "X-XSRF-TOKEN",
"maxContentLength": -1,
"maxBodyLength": -1,
"env": {},
"headers": {
"Accept": "application/json, text/plain, /",
"Content-Type": "application/json",
"X-WP-Nonce": "6fa4726076"
},
"method": "post",
"url": "https://xyxyxyxyxyxy.com/wp-json/code-snippets/v1/snippets/47?network=true",
"data": "{\"id\":47,\"name\":\"sdfwafdaf\",\"desc\":\"\",\"code\":\"<b/>\",\"tags\":[],\"scope\":\"footer-content\",\"active\":false,\"priority\":10,\"network\":true,\"shared_network\":true,\"modified\":\"2023-09-08 09:31:38\",\"code_error\":null,\"encoded\":true}"
},
"code": "ERR_BAD_RESPONSE",
"status": 500
}
Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter robaxxx

    (@robaxxx)

    “If we were to acquire licenses for all of our subsites on our multisite will this ensure we get dedicated support to resolve this issue quicker?”

    No, you’ll send emails to the support address, but they never come back. Or you’ll receive one or two apologies 2-3 weeks later but then still not get any results. $400 multisite license didn’t make any difference.

    The only place something happens is here in the WP site, which is ok… but I’d hate to have a mission-critical failure.

    I also always offer a copy environment for testing if needed, but never get any take up on that, even after jumping through endless and laborious hoops to create new environments and do the debugging myself.

    Eventually someone from another plugin pointed me to a forum rule where the developers aren’t allowed to investigate your site… something like that anyway.

    So yes… I can still create a copy of my system for investigation if the devs want to examine it.

    The silly thing with this type of issue is that it worked fine all along and then gets broken by a specific update.. that should be enough of a clue to figure it out.

    Anyhow… so long as something’s happening, I’m ok.

    Rob

    Thread Starter robaxxx

    (@robaxxx)

    I’ve just been trying to add a snippet today and I see the issue is still the same as described in this thread.

    Can’t you just revert whatever was done that broke it?

    It worked before it became a paid plugin. I paid and it has not worked properly since.

    Regards
    ROb

Viewing 2 replies - 16 through 17 (of 17 total)
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