Cannot save GWT 1.2 settings, takes me to 404 Page

Hello,

that’s an unusual issue. Do you have another plugin, SEO or permalink related? If so, deactivate them and see if it works. If it does work, then enable them one by one until you find the plugin causing the problem.

If that doesn’t work. Then try to disable all the other plugins and repeat the procedure.

Also, go to:

Advanced > General > Templates > Flag template

Search in the field content for:

href="javascript:;"

And replace it with:

href="#"

And try again.

Regards

Hello Prisna Support,
first thank you for the quick response,
I disabled all other plugins and turned of WP permalinks in WordPress settings.
I also changed the code to href=”#” in Flag template.

After clicking “Save Changes” I get the following error:

Forbidden

You don’t have permission to access /wp-admin/plugins.php on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Could this be an issue with file permissions?
/wp-admin/plugins.php has 644

Regards

Hello,

no, this is for sure not a file permission issue.

The 403 Forbidden error is most likely triggered by some security module in your hosting.

You can try to leave the Flag template field empty.

If this doesn’t work, then you’ll have two options:

1) Contact your hosting provider to ask them the log of the these 403 Forbidden requests.
2) Provide a temporary WordPress admin access so we can make tests and find out what’s triggering these forbidden messages. You can send the credentials in:

https://www.prisna.net/contact-us/

Regards

OK leaving the Flag template field empty solved the issue, I can save Prisna GTW Settings now ??

I’m on a regular Namecheap shared hosting plan (LAMP) and didn’t change any security related settings there (besides SSL).

What I did was adding the following lines to my htaccess to protect sensitive files:

<FilesMatch “^.*(error_log|wp-config\.php|php.ini|\.[hH][tT][aApP].*)$”>
Order deny,allow
Deny from all
</FilesMatch>

https://codex.www.ads-software.com/htaccess

Could this have caused the issue?

greetings and regards

ok I tested it without the

<FilesMatch “^.*(error_log|wp-config\.php|php.ini|\.[hH][tT][aApP].*)$”>
Order deny,allow
Deny from all
</FilesMatch>

in htaccess and copied back the content of flag template and the problem occurred again.
So this couldn’t be the cause… So I’ll leave Flag template blank for now. ??

greetings

Correct, that htaccess file wouldn’t cause this issue.

The problem is caused by some restrictions imposed by your hosting provider, most likely it’s blocking these requests because the Flag template field has technical words such as: javascript and onclick.

If you aren’t using the flags, then leaving the field empty will solve it. Otherwise, you’ll need to contact your hosting provider and ask to remove this limitation.

Regards