Cannot save Protection Message changes

Hello INTP5,

Please check if there are any errors in console while saving Protection Message
https://developer.chrome.com/devtools/docs/console

If there are no console error please enable debug mode in your WordPress and try again to save – it should generate error in debug log.
To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define(‘WP_DEBUG’, true);

In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( ‘WP_DEBUG_LOG’, true );

In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

define( ‘WP_DEBUG_DISPLAY’, false );

The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it. I would need then to see contents of the debug.log file.

kind regards,
Kasia

Thanks much, Kasia. As a matter of fact, I did. Here’s what I get:

JQMIGRATE: Migrate is installed, version 1.4.0
Uncaught TypeError: Cannot read property ‘get’ of undefined

Any suggestions? Thanks in advance, Nathan

Hello INTP5,

I’m sorry for the delay on my end!

Uncaught TypeError: Cannot read property 'get' of undefined

There should be a file shown where this error is coming from. Can you check that?
Also could run a quick plugin/theme conflict test to exclude that this is not caused by other plugins/themes script?

kind regards,
Kasia

Hello again, Kasia–Sorry for my extreme delay, and also for my unfamiliarity with the console/UI. Here is what I now get with the current version, after expanding the details of the message:

JQMIGRATE: Migrate is installed, version 1.4.1
ms-admin.js?ver=4.0.1.0:2750 Uncaught TypeError: Cannot read property ‘get’ of undefinedbefore_ajax @ ms-admin.js?ver=4.0.1.0:2750ajax_update @ ms-admin.js?ver=4.0.1.0:125(anonymous function) @ ms-admin.js?ver=4.0.1.0:671dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.5.3:3r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.5.3:3

Is that more helpful? Let me know if there is any further information I can provide. Thanks again, Nathan

Hi Nathan,

The above issue you are referring to is console error, is that correct?
This tells us that something is breaking JS in the backend but not sure what unfortunately ??

If you follow Kasia’s instructions few comments above you can enable WordPress debug that will actually create debug.log file inside your wp-content folder on your server.
Can you please try checking that as we should be able to get some additional info from there?

Cheers,
Predrag