Cannot save theme customizations

  • WordPress 4.9.4 running Modularity Lite theme. All plugins disabled.

    I recently changed domains. I deleted all files from my server and re-added them from my backup, but did install a fresh installation of wordpress. I have the site up and running on the new domain and now things like my theme customizations need to be set again… My header image is now gone. Appearance-> Customize-> Header Image…. The old one is still saved in my theme, I select it and click publish, looks like it saved but it never shows up on the live site. I also cannot change the site title under “site identity”. It lets me change and publish but the changes never show up on the live site, and the chnages are gone when I go back to the Customize section of the Appearance tab.

    ? Every time I am checking the site after a change is made, I am using a new incognito window in chrome so cookies and cache are not an issue
    ? I have disabled all plugins
    ? I have read other threads about ModSecurity fixes… they did NOT work for me. I completely disabled ModSecurity on my site to test and it does not make a difference
    ? I am not getting an error code that says to wait and try again. Everything looks like it was published, but the changes are never reflected on the live site.

    I have no idea where to go next. Ideas??

Viewing 13 replies - 1 through 13 (of 13 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    When you view your site, do you see any errors in the browser’s inspector console?

    Thread Starter auser0912387

    (@auser0912387)

    My apologies, I forgot to include that info in my original post. Here’s the log from the console section of chrome in developer mode. The log starts with me clicking on the Customize tab under Appearance in the wordpress editor, and ends after the publish button has been pressed after adding the header image.

    The log:

    This page was loaded non-securely in an incognito mode browser. A warning has been added to the URL bar. For more information, see https://goo.gl/y8SRRv.
load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.4:9 JQMIGRATE: Migrate is installed, version 1.4.1
cropped-seekinglost-Header-1320x2991.jpg:1 GET https://seekinglost.com/wp-content/uploads/2014/03/cropped-seekinglost-Header-1320x2991.jpg 404 (Not Found)
Image (async)

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e.View @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.4:84

constructor @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.4:86

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ready @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,accordion,customize-nav-menus,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker,mce-view,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-posit&load[]=ion,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=4.9.4:4

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add @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.4:2

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f @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,accordion,customize-nav-menus,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker,mce-view,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-posit&load[]=ion,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=4.9.4:2

f @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,accordion,customize-nav-menus,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker,mce-view,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-posit&load[]=ion,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=4.9.4:2

(anonymous) @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,accordion,customize-nav-menus,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker,mce-view,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-posit&load[]=ion,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=4.9.4:5

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(anonymous) @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,accordion,customize-nav-menus,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker,mce-view,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-posit&load[]=ion,jquery-ui-menu,jquery-ui-autocomplete,thickbox,media-upload&ver=4.9.4:5

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fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.4:2

ready @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.4:2

K @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.4:2

VM1222 jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1

?customize_changeset_uuid=9001d6f7-b436-4545-b020-651ca74bc4df&customize_theme=modularity-lite&customize_messenger_channel=preview-0:16 GET https://seekinglost.com/wp-content/themes/modularity-lite/css/print.css net::ERR_ABORTED

VM1224 jquery.cycle.js:17 [cycle] terminating; zero elements found by selector

jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1

?customize_changeset_uuid=9001d6f7-b436-4545-b020-651ca74bc4df&customize_theme=modularity-lite&customize_messenger_channel=preview-1&customize_autosaved=on:16 GET https://seekinglost.com/wp-content/themes/modularity-lite/css/print.css net::ERR_ABORTED

jquery.cycle.js?ver=4.9.4:17 [cycle] terminating; zero elements found by selector
    Thread Starter auser0912387

    (@auser0912387)

    I enabled WP_DEBUG in wp-config and got the following error output:

    Notice: add_custom_background is deprecated since version 3.4.0! Use add_theme_support( 'custom-background', $args ) instead. in /home/research/public_html/wp-includes/functions.php on line 3839

Notice: add_custom_image_header is deprecated since version 3.4.0! Use add_theme_support( 'custom-header', $args ) instead. in /home/research/public_html/wp-includes/functions.php on line 3839

Warning: Cannot modify header information - headers already sent by (output started at /home/research/public_html/wp-includes/functions.php:3839) in /home/research/public_html/wp-admin/includes/misc.php on line 1114

    Not sure what to do with this information. Line 3839 is just the code for the triggering the error itself:

    trigger_error( sprintf( __('%1$s is <strong>deprecated</strong> since version %2$s! Use %3$s instead.'), $function, $version, $replacement ) );

    and line 1114 on misc.php:

    header( sprintf( 'Referrer-Policy: %s', $policy ) );

    The error says to “Use add_theme_support( ‘custom-header’, $args ) instead.” but I don’t know where that is located and how to “use” it!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins. Disable the current theme by renamimg its directory.

    Thread Starter auser0912387

    (@auser0912387)

    Thanks for the reply, but I have already disabled all plugins as mentioned in my first post. I tried the 2015 theme, but could not upload an header image, get this error “An error occurred in the upload. Please try again later.”

    I tried switching back to the theme I was using (Modularity Lite) and now it’s not letting me do so. I really don’t want to mess around with themes I have no intentions of using. Now I gotta figure out how to get my old theme back, great!!

    Seems like the errors I posted above regarding “add_custom_image_header” is the key to my issues, but I don’t know what to do with that information. I was hoping someone might know more about that error and what to do with it.

    Thread Starter auser0912387

    (@auser0912387)

    Actually, my site is broken now by switching to one of the Twenty themes. Completely blank white page now when I visit my home page except for this:

    Notice: add_custom_background is deprecated since version 3.4.0! Use add_theme_support( 'custom-background', $args ) instead. in /home/research/public_html/wp-includes/functions.php on line 3839

Notice: add_custom_image_header is deprecated since version 3.4.0! Use add_theme_support( 'custom-header', $args ) instead. in /home/research/public_html/wp-includes/functions.php on line 3839

Warning: Cannot modify header information - headers already sent by (output started at /home/research/public_html/wp-includes/functions.php:3839) in /home/research/public_html/wp-includes/pluggable.php on line 1216
    • This reply was modified 6 years, 11 months ago by auser0912387.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    OK, let’s try a manual update of WordPress in case of of the WP files somehow got corrupted. https://codex.www.ads-software.com/Upgrading_WordPress#Manual_Update

    Thread Starter auser0912387

    (@auser0912387)

    I was in the process of doing that yesterday when you replied. Eventually got the site back up. Still having the problem with theme customizations not saving.

    I’ve spent the last few hours looking at those error codes I posted. I’ve cleared up these codes:

    Notice: add_custom_background is deprecated since version 3.4.0! Use add_theme_support( 'custom-background', $args ) instead. in /home/research/public_html/wp-includes/functions.php on line 3839

Notice: add_custom_image_header is deprecated since version 3.4.0! Use add_theme_support( 'custom-header', $args ) instead. in /home/research/public_html/wp-includes/functions.php on line 3839

    And now the customizer remembers my header image and gives me no errors, and the header image shows up on the customizer preview window when i return to it, but it does not show up on the live site.

    When I clicked over to the theme options section under appearance, a couple of error messages popped up…

    Notice: trying to get property of a non object public_html/wp-includes/post.php line 5798

Notice: trying to get property of a non object public_html/wp-includes/post.php line 5878

Warning: Cannot modify header information - headers already sent by (output started at public_html/wp-includes/post.php:5798 in public_html/wp-admin/includes/misc.php on line 1114

    Line 5798 of post.php:

    wp_cache_add( $post->ID, $post, 'posts' );

    Line 5878 of post.php:

    $post_ids[] = $post->ID;

    Line 1114 of misc.php:

    header( sprintf( 'Referrer-Policy: %s', $policy ) );

    Any ideas based on the above?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I’m leaning towards an issue with your theme.

    Thread Starter auser0912387

    (@auser0912387)

    There may be theme issues but there’s definitely something going on with wordpress itself. I downgraded to 4.2.2 and my header problem was resolved. I went back up to the latest version of WP and the header is still there and working fine.

    After downgrading, a screen popped up saying I needed to update the database. There were a few errors but nothing got held up. I didn’t get a chance to test this before, but now (and possibly was happening earlier too) I get a white screen with the following error message when I try to update an edited post:

    WordPress database error: [Duplicate entry ‘0’ for key ‘PRIMARY’]
    INSERT INTO wp_postmeta (post_id, meta_key, meta_value) VALUES (14963, ‘_encloseme’, ‘1’)

    Warning: Cannot modify header information – headers already sent by (output started at /home/research/public_html/wp-includes/wp-db.php:1399) in /home/research/public_html/wp-admin/post.php on line 198

    Warning: Cannot modify header information - headers already sent by (output started at /home/research/public_html/wp-includes/wp-db.php:1399) in /home/research/public_html/wp-includes/pluggable.php on line 1216

WordPress database error: [Duplicate entry '0' for key 'PRIMARY']
INSERT INTO <code>wp_usermeta</code> (<code>user_id</code>, <code>meta_key</code>, <code>meta_value</code>) VALUES (1, 'wp_yoast_notifications', 'a:1:{i:0;a:2:{s:7:\"message\";s:165:\"Don\'t miss your crawl errors: <a href=\"https://seekinglost.com/wp-admin/admin.php?page=wpseo_search_console&tab=settings\">connect with Google Search Console here</a>.\";s:7:\"options\";a:8:{s:4:\"type\";s:7:\"warning\";s:2:\"id\";s:17:\"wpseo-dismiss-gsc\";s:5:\"nonce\";N;s:8:\"priority\";d:0.5;s:9:\"data_json\";a:0:{}s:13:\"dismissal_key\";N;s:12:\"capabilities\";s:20:\"wpseo_manage_options\";s:16:\"capability_check\";s:3:\"all\";}}}')

    This whole mess started when I tried to change domain names. After moving all the old site files over to the new folder on my server, I had to chance all the references to OLDDOMAIN to NEWDOMAIN in the database. The way I accomplished this was by downloading a copy of my database, opening it in notepad++ and doing a search&replace for OLDDOMAIN with NEWDOMAIN. Re uploaded the database, and there were a couple of errors but I do not recall what. I’m sure I screwed something up.

    Another problem I am having is there are no images showing up in my media library now. I used the Add From Server plugin but this did not fix the problem. I am also unable to add new images to the library, I get this error:

    WordPress database error: [Duplicate entry '0' for key 'PRIMARY']

INSERT INTO <code>wp_usermeta</code> (<code>user_id</code>, <code>meta_key</code>, <code>meta_value</code>) VALUES (1, 'wp_yoast_notifications', 'a:1:{i:0;a:2:{s:7:\"message\";s:165:\"Don\'t miss your crawl errors: <a href=\"https://seekinglost.com/wp-admin/admin.php?page=wpseo_search_console&tab=settings\">connect with Google Search Console here</a>.\";s:7:\"options\";a:8:{s:4:\"type\";s:7:\"warning\";s:2:\"id\";s:17:\"wpseo-dismiss-gsc\";s:5:\"nonce\";N;s:8:\"priority\";d:0.5;s:9:\"data_json\";a:0:{}s:13:\"dismissal_key\";N;s:12:\"capabilities\";s:20:\"wpseo_manage_options\";s:16:\"capability_check\";s:3:\"all\";}}}')

    Another issue I am having is with GPX files I host on my site using WP GPX Maps plugin. This creates a shortcode and will display the GPX file in my post. Now the file does not pull up on my live page and shows this error:

    
Oops! Something went wrong.

This page didn't load Google Maps correctly. See the JavaScript console for technical details.

    I check the console, it mentions a missing API key, I replace it and go to save the settings and get this message on a blank white screen:

    Notice: options.php was called with an argument that is deprecated since version 2.7.0! The wpgpxmaps_height setting is unregistered. Unregistered settings are deprecated. See https://codex.www.ads-software.com/Settings_API in /home/research/public_html/wp-includes/functions.php on line 4031

Notice: options.php was called with an argument that is deprecated since version 2.7.0! The wpgpxmaps_graph_height setting is unregistered. Unregistered settings are deprecated. See https://codex.www.ads-software.com/Settings_API in /home/research/public_html/wp-includes/functions.php on line 4031

Notice: options.php was called with an argument that is deprecated since version 2.7.0! The wpgpxmaps_width setting is unregistered. Unregistered settings are deprecated. See https://codex.www.ads-software.com/Settings_API in /home/research/public_html/wp-includes/functions.php on line 4031

Notice: options.php was called with an argument that is deprecated since version 2.7.0! The wpgpxmaps_download setting is unregistered. Unregistered settings are deprecated. See https://codex.www.ads-software.com/Settings_API in /home/research/public_html/wp-includes/functions.php on line 4031

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Warning: Cannot modify header information - headers already sent by (output started at /home/research/public_html/wp-includes/functions.php:4031) in /home/research/public_html/wp-includes/pluggable.php on line 1216
WordPress database error: [Duplicate entry '0' for key 'PRIMARY']
INSERT INTO <code>wp_usermeta</code> (<code>user_id</code>, <code>meta_key</code>, <code>meta_value</code>) VALUES (1, 'wp_yoast_notifications', 'a:1:{i:0;a:2:{s:7:\"message\";s:165:\"Don\'t miss your crawl errors: <a href=\"https://seekinglost.com/wp-admin/admin.php?page=wpseo_search_console&tab=settings\">connect with Google Search Console here</a>.\";s:7:\"options\";a:8:{s:4:\"type\";s:7:\"warning\";s:2:\"id\";s:17:\"wpseo-dismiss-gsc\";s:5:\"nonce\";N;s:8:\"priority\";d:0.5;s:9:\"data_json\";a:0:{}s:13:\"dismissal_key\";N;s:12:\"capabilities\";s:20:\"wpseo_manage_options\";s:16:\"capability_check\";s:3:\"all\";}}}')

    So there’s definitely something going on beyond the theme or a lone plugin. I think I screwed up something with my database. What a mess.

    • This reply was modified 6 years, 11 months ago by auser0912387.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    had to chance all the references to OLDDOMAIN to NEWDOMAIN in the database. The way I accomplished this was by downloading a copy of my database, opening it in notepad++ and doing a search&replace for OLDDOMAIN with NEWDOMAIN. Re uploaded the database, and there were a couple of errors but I do not recall what. I’m sure I screwed something up.

    Yup, you screwed it up bigly. There’s a lot of serialized data in the database and a straight search/replace will totally break that. You should have used this instead: https://interconnectit.com/products/search-and-replace-for-wordpress-databases/ or wp-cli’s “search-replace” command or a plugin like “better search replace”.

    Thread Starter auser0912387

    (@auser0912387)

    I know I screwed up, but how do I fix it?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    That’s a darn good question. If it were me, I’d try deleting all rows in wp_options that look like they’re related to theme customizations, then re-entering the customizations. However, it also looks like you may have screwed up the auto-index for the wp_options table as well. Google a bit on how to reset the auto-index value.

    Good luck. Backup your database first.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Cannot save theme customizations’ is closed to new replies.