Cannot scroll after clicking on add to cart when ajax is enabled

Hi @mihirkulkarni96

Is ajax enabled at the moment? I loaded 5 items to cart and faced no problems at all with scrolling or anything else. I was able to proceed to the checkout page smoothly.

It seems the scrolling problem is local to your system. Please clear your browser’s cache as explained in this guide: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

You may also want to try from another browser or another device.

As for the fatal errors, it seems that there is quite some custom code added to the site. Can you disable the customizations and check if the errors persist?

We understand that you’d prefer not to make any changes on your current site. You can test this on a staging site by using the WP Staging plugin.

Let us know what you find. For further assistance, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hi!
I tried everything that was suggested. I tried to clear cookies and cache of my browser, tried using other browser and also did tried it on other devices. But it does not work. I don’t know how it worked for you. Can you please try again and while you try please see to it that the page is loaded completely because sometimes when page is not loaded, ajax does not work and when ajax is disabled, website works fine.

I am pasting the system report as suggested below. Please help.

### WordPress Environment ###

WordPress address (URL): https://dizzlo.com
Site address (URL): https://dizzlo.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.4.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.33
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp9g_
Total Database Size: 159.23MB
Database Data Size: 156.61MB
Database Index Size: 2.62MB
wp9g_woocommerce_sessions: Data: 0.71MB + Index: 0.03MB + Engine MyISAM
wp9g_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp9g_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp9g_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp9g_mailpoet_user_agents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_options: Data: 4.81MB + Index: 0.13MB + Engine MyISAM
wp9g_postmeta: Data: 76.35MB + Index: 1.52MB + Engine MyISAM
wp9g_posts: Data: 73.00MB + Index: 0.46MB + Engine MyISAM
wp9g_promag_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_friends: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_group_requests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_msg_conversation: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_msg_threads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_notification: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_paypal_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_promag_sections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_social_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp9g_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp9g_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp9g_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_user_registration_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp9g_wpf_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_wpf_meta_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wpf_meta_values: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp9g_wpf_meta_values_bk: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9g_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp9g_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 135
br_filters_group: 4
br_product_filter: 21
custom_css: 2
customize_changeset: 359
elementor_library: 34
elementor-hf: 4
elementskit_content: 3
elementskit_template: 1
elementskit_widget: 1
ifso_triggers: 2
mailpoet_page: 1
mastermega_content: 1
nav_menu_item: 129
page: 41
post: 4
product: 22
product_variation: 2
revision: 3945
seedprod: 1
shop_coupon: 1
um_directory: 1
um_form: 5
upcp_catalog: 1
user_registration: 3
viwcpf_filter_block: 3
viwcpf_filter_menu: 1
wp_global_styles: 3
wpcf7_contact_form: 1
yith_wcan_preset: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

Prime Slider: by BdThemes – 2.9.2
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.10.0
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Dynamic Visibility for Elementor: by Dynamic.ooo – 4.1.2
Login/Signup Popup: by XootiX – 2.3
Elementor: by Elementor.com – 3.6.4
ElementsKit Lite: by Wpmet – 2.5.5
First Order Coupon Manager for WooCommerce: by Ashraful Sarkar – 1.0.0
First Order Discount Woocommerce: by WooExtend – 1.19
Font Awesome: by Font Awesome – 4.1.1
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.10

HT Mega - Absolute Addons for Elementor Page Builder: by HasThemes – 1.8.5
If-So: by If So Plugin – 1.5.6.2
Insert PHP Code Snippet: by xyzscripts.com – 1.3.3
Jetpack: by Automattic – 10.8
JetSticky For Elementor: by Crocoblock – 1.0.3
Master Addons for Elementor: by Jewel Theme – 1.8.8
Menu Image: by Freshlight Lab – 3.0.8
Nextend Social Login: by Nextendweb – 3.1.4
Sticky Header Effects for Elementor: by Rwattner – 1.4.8
Ultimate Member: by Ultimate Member – 2.3.1
Unlimited Elements for Elementor: by Unlimited Elements – 1.5.11
User Role Editor: by Vladimir Garagulya – 4.61.2
WebP Converter for Media: by Mateusz Gbiorczyk – 4.3.1
Woo Discount Rules: by Flycart – 2.4.0
WPC Fly Cart for WooCommerce: by WPClever – 4.3.0
WooCommerce Blocks: by Automattic – 7.4.2
Woo Products Widgets For Elementor: by Themelocation – 1.0.6
WPC Smart Wishlist for WooCommerce: by WPClever – 2.9.7
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.1.5
WooCommerce: by Automattic – 6.4.1
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.2.5

### Inactive Plugins (3) ###

Essential Addons for Elementor: by WPDeveloper – 5.0.13
LiteSpeed Cache: by LiteSpeed Technologies – 4.6
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #26 - /shop/
Cart: #27 - /cart/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #29 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Woostify
Version: 2.1.1
Author URL: https://woostify.com/about
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: /home/dizzloco/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
/home/dizzloco/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php

### Action Scheduler ###

Complete: 205
Oldest: 2022-04-04 05:42:00 +0000
Newest: 2022-05-04 14:00:32 +0000

Pending: 1
Oldest: 2022-05-05 14:00:32 +0000
Newest: 2022-05-05 14:00:32 +0000

### Status report information ###

Generated at: 2022-05-04 16:20:48 +00:00

Hello @mihirkulkarni96

Thanks for the System Status Report.

I was able to replicate what you describe, checking the Console for errors I was able to locate one listing Elementor:

https://d.pr/v/yYdnEe

I also found other reports from this same problem, the root cause was another piece of software conflicting on the site. This can be a plugin or theme.

The next step to rule out the case would be a conflict test:

https://woocommerce.com/document/how-to-test-for-conflicts/

If you are able to reproduce this under the following conditions:

* An unmodified, default WordPress theme such as Twenty Twenty or Storefront active.
* No other plugins except for WooCommerce active.

We do understand that placing a site under those conditions may be disruptive. Many people maintain a staging copy of their site for exactly this purpose. That way, testing and troubleshooting can be done on the staging copy without disrupting the operation of the live site.

If your host does not provide an easy way to set up a staging site, you might want to use something like the WP Staging plugin for this purpose: https://www.ads-software.com/plugins/wp-staging/

Hi @mihirkulkarni96!

Can you please try again and while you try please see to it that the page is loaded completely because sometimes when page is not loaded, ajax does not work and when ajax is disabled, website works fine.

I let your shop page fully load and could replicate the issue.

From your system status report, I can see that your Checkout page is missing the [woocommerce_checkout] shortcode. Can you please add that shortcode to your Checkout page and see if that solves the issue?
You can add that shortcode within a Shortcode block.

If that doesn’t work then I suggest you temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved.

To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, and check the issue after activating each until you find the one causing conflict.

Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

—–

Tools to help you troubleshoot:

Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

Hi
I found out what the problem was. As told by @nathvi and @shaonback2 i tried to switch themes and found out the problem was because of the theme i am using which is Woostify. When ajax is enabled, and we add item to cart, theme’s off canvas mini cart is supposed to appear but somehow in our website it is not showing up. the code still thinks mini cart is open and disables scrolling on main page. there is no way of turning the mini cart off from the theme.
For now as a temporary fix has been made by adding a simple CSS so that the mini cart does not appear.

Thank you very much for the support.

Glad to know you detected the cause behind the problem!

I’ll go ahead and mark the thread resolved but feel free to create a new thread if you have any other questions related to core WooCommerce.

Cheers