cannot scroll down popup poll on mobile phone

  • Hello,

    Thank you for the great plug-in. It’s very easy to use.

    I have problem with poll pop-up shown on mobile phone (I only tried with iPhone SE, iPhone 8). When I have lots of options to chose, I cannot go down to the bottom of the pop-up.

    I found it similar to this issue: https://www.ads-software.com/support/topic/does-not-work-on-my-phone/

    and tried to add the following CSS code but it didn’t work.

    @media only screen and (max-width: 639px)
    iframe {
    width: 100%;
    max-height: 350px;
    }

    Could you please help me how to fix this?

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author opinion stage

    (@opinionstage)

    Hi!
    Did you try with a different theme to see if that resolves the issue?
    Best – O/S Team

    Thread Starter gowideinc

    (@gowideinc)

    Hi,

    The website is already for commercial and the users are coming in. So I cannot change the theme now…

    Plugin Author opinion stage

    (@opinionstage)

    Can you please send a link to the page that has the popup. I see an item embed in this page: https://shigoto-ba.com/archives/676, but no popup window.

    Thread Starter gowideinc

    (@gowideinc)

    This page has both an embed and a popup.
    The current setting is as follows:

    Show on desktop: yes
    Trigger: User arrives to your site
    Enable and automatically display after 30 seconds
    Don’t display more than once in 5 minutes
    Display: Center of screen
    Show launch button: no

    Show on mobile: yes
    Automatically display after 10 seconds
    Don’t display more than once in 5 minutes

    Plugin Author opinion stage

    (@opinionstage)

    got it! we will check and get back to you. Please give it a bit since these edge cases tend to be tricky. thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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