Cannot see the related article

Hi @ewimedboll ,

Greetings from WebToffee Support,

Thank you for reaching out to us regarding the issue you’re experiencing.

To help us troubleshoot and resolve this issue, please follow these steps:

1. Ensure that you have enabled the ‘Override theme’s template’ option in the plugin’s general settings. After enabling this, check if the issue persists.
2. If the problem continues, please switch to a default WooCommerce theme, such as Storefront, and see if the issue still occurs.

Additionally, please share a screenshot of the plugin’s main settings page and provide us with the WooCommerce System Status report. You can find this report by navigating to WooCommerce -> Status -> Get system status report. This report will give us details about your site environment, which will help us investigate further.

Once we have this information, we’ll be better equipped to assist you.

Hi,

thanks for your support.
– the first question: yes, it is enabled
– the second question: I have not tried this yet

Here the status, and here the settings:

?Hi @ewimedboll ,

Thanks for getting back to us and providing the information.

Based on our investigation, it seems that the issue is likely related to the theme. When we inspected your single product page, we noticed that the product is set to display: none;. When this setting is disabled, the product appears as expected.

To further investigate, we recommend switching to a default WooCommerce theme, such as Storefront, to see if the issue persists. If the problem doesn’t occur with the default theme, it confirms that the issue is theme-related.

In that case, please provide us with the theme files so we can proceed with our investigation. You can zip the theme directory and share the files via this link.

We look forward to your response.

Hi @ewimedboll ,

We haven’t heard back from you for a while. As this thread has been inactive for a while, we are marking it as resolved.

You may create a new thread if you require any further assistance.