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  • Thread Starter jheikoop

    (@jheikoop)

    As a further note, the variable items are listed as syncing with Square when that filter is chosen in WooCommerce.

    However, when loading the product, the checkbox regarding sending product data to Square appears checked and then unchecks as the error very briefly appears.

    Thread Starter jheikoop

    (@jheikoop)

    ` WordPress Environment
    
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    Thread Starter jheikoop

    (@jheikoop)

    Hey Pepe,

    The reason I asked the first question is because I have been having difficulty syncing a variable product with a single attribute and wondered if there was a difference between a single and a variable product.

    Feel free to check out the documentation section, linked here, for details on this.

    As you can have both single and variable products with single attributes the section you referred me to does not address this issue. It simply addresses whether you can have an attribute.

    As a bit of an update, when I have a Variable product in WooCommerce with a single attribute, check off the “Send Product data to Square” and the “Track Stock Quantity for this product,” and then in WooCommerce -> Settings -> Square -> Update select “Sync Now,” the information does get sent to Square. However, when I reenter the product it shows as having both boxes unchecked. Also, when I filter by product type that is “Synced to Square” all of the items show up. I have not had a related sale to confirm whether stock tracking information is being sent.

    I have tried creating a product in Square and having it sent to WooCommerce, it shows up as a variable product with variations. However, I have the same issue with the “Send Product data to Square” and “Track Stock Quantity for this product” ending up unchecked and the warning indicating that it is related to all items having SKUs showing up though all the line items have SKUs.

    As to your answer to my second question, we do not have any lines in the Square products or the Woo products without SKUs, I have tried both having Square and WooCommerce selected in the Sync Settings, and I have both tried creating the product in Woo and sending it to Square as well as creating it in Square and sending it to Woo. It does not change the issue regarding the checkboxes.

    I have some simple items that are books and are thus not variable, and I have had no problems with the checkboxes.

    jheikoop

    (@jheikoop)

    There is an explicit direction in the FAQs that you cannot sync an item with multiple attributes but should use a single combined attribute. I.e. instead of a ‘Size’ and a ‘Colour’ attribute use a combined attribute like ‘Size/Colour Combination’ attribute.

    Create the new attribute with all the variations and then, once they are applied to all the items, delete the old attributes.

    • This reply was modified 1 year ago by jheikoop.
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