Cannot select the meta parameters that are displayed in Blog Entries

Hello @adglo,

I fully examined the issue you have raised on this topic and could not see it on my end.

How can we replicate your steps to arrive at the issue on a fresh WordPress installation?

Please share some screenshots or a short video of the issue you have. You can upload your files to one of the following online services:
https://postimages.org
https://loom.com
https://drive.google.com
https://wetransfer.com
https://dropbox.com

Please keep us posted.

Best Regards

Hi Shahin,

Thanks for your answer. It would indeed be strange if you couldn’t replicate the anomaly yourself.

As i said in my initial post, the way to see my problem is rather simple : on your WP (updated with all the recent updates) admin panel, with OceanWP free theme (recently updated as well) and a child theme (official from OceanWP github), the problem appears when you customize the “Blog entries” in the OceanWP Appearance customization panel.

Thank you for the hosting links, i uploaded a screenshot :

( https://i.postimg.cc/PrfQdWqB/printscreen-oceanwp-blog-entries.png )

(interface is in French as you can see, let me know if you want some translation for some terms)

I highlighted the place where Meta parameters should be displayed in order to be chosen but don’t appear, as you can see. On the right side you can see my blog page with some fake articles.

Thanks in advance for your help ;

Please let me know if you need other screenshots or other informations.

Also, for my information, if the problem doesn’t appear on your end (and so if you can choose the Meta parameters that are displayed when customizing the “Large Image” Blog entries style), could you please send me a screenshot of your screen so that i can see “how it should be” ? Thanks !

Have a good day !

Adglo

Hello @adglo,

I use the latest version of the theme and all plugins, and all meta items are here: https://i.postimg.cc/Qx3yMLvL/image.png.

On your website, it seems it’s a database issue, that some things got corrupted.
Please try disabling and enabling the meta element on the “Elements Positioning” and see if those things will reappear(after any changes, please do hard-refreshing).

If you could, please test it on your server on a fresh installation.

Please keep us posted.
Best Regards

Hello Shahin,

Thank you for your answer, and your screenshot.

I tried to disable/re-enable the meta element, without success (doesn’t change anything in the blog page of my site when disabled, and then still doesn’t change anything when enabled again).

(I wasn’t able to test it on a fresh installation)

If it is a problem related to a corrupted database as you said, would you have any ‘easy way’ to uncorrupt the database without affecting the website (which is currently online and viewed by some visitors..) ?

Thanks and have a good day,

adglo

Hello @adglo,

We can not reproduce that issue on our end.

However, in this case, I think you should optimize the database. You can use this plugin: https://www.ads-software.com/plugins/wp-optimize/, and please follow the steps explained in this link:
https://getwpo.com/documentation/#Optimizing-your-database.

After optimizing the database with that plugin, please recheck the issue and keep us informed.

Thank you,
Best Regards

Hi Shahin,

So i have some new info for you, that perhaps will help you understand what might be happening.

1. I tried to optimize the database in phpmyadmin, but it didn’t solve my problem
2. I tried something else to try to understand :

Info for you: when i began to build my website a year ago using Oceanwp, at first i was working on the main parent theme. Then i was told that it wasn’t the best practice, so i exported the custom parameters of my parent theme, installed the official OceanWP child theme, imported my parameters that originated from the parent theme (as described on OceanWP official website and official youtube channel), and from then on i proceeded to work on the child theme.

So :

1. to try to understand my current problem, and see if it was something coming from my child theme (since you don’t have the problem on your end), i tried to disable my child theme and activate my parent theme. No effect, still no possibility to select the displayed Meta Parameters in blog entries in my parent theme.
   >>>>> So the problem was either present only in my parent theme or in my parent+child.
2. Still while using my parent OceanWP theme, i went to the OceanWP panel/Customizer/ and clicked the button to Reset the Customizer settings. So obviously all the visual mdifications that i had done in my parent theme dissapeared. So i went in the Customizing Panel, Blog entries… and there now i was able to select the meta that were displayed in the blog entries page ! But of course not a real solution because all my visual theme had disappeared in the manipulation.
3. Hoping that the problem would also be solved when going back to the child theme (that still has all my visual customization), i activated again the OceanWP child theme… aaand the Meta parameters in Blog entries had disappeared again…..
   >>>>>>So initially the problem leading to the disappearance of Meta parameters was present in both my parent and child theme ; and now it is only present somewhere in the child theme.

Given all this new info, would you have any idea how to proceed in order to ban the problem from my child theme but obviously while keeping all my other current visual customization ? I can’t use the “Reset Customizer” button, because it would wipe out all my visual customization.

Would you for example know how to only reset the “Blog entries” categorie in the Customizer, but while keeping intact all the other categories ?

Or would you know what item i should modify in the .dat file that the Oceanwp theme produce when i export customizer setting, before re-importing a “healed” .dat file ?

Thanks in advance and have a good day !

adglo

Hello @adglo,

Thank you for all your details,
Please recreate that issue and export the “.dat” file(customizer settings on the theme panel).
Then, please send that file here, and we’ll examine the customizer settings.

You can upload your files to one of the following online services:
https://postimages.org
https://loom.com
https://drive.google.com
https://wetransfer.com
https://dropbox.com
Or any other service you know.

Please keep us informed.
Thank you,

Hello Shahin,

So i have some good news for you, even if i still don’t really understand why the problem arose initially. Description below in case it could help some other readers.

So to try to understand what was happening in the .dat files of my customizer settings, i did some tests :

1. I exported the .dat file of my child theme customization using the tool included in OceanWP panel
2. Side note : i then tried to click (several times) the “Reset Customizer” button in the OceanWP panel of my Child theme but it did nothing (no resetting) ; that’s strange because it worked when i did it the other day to my parent theme.
3. Anyway, i had a look at my child theme dat file, and didn’t really see what was abnormal at first glance since i’m no specialist and it is a very long file.
4. To get some comparison, i activated my parent theme (which is now ’empty’, resetted, as i said in an earlier post) and exported a .dat file ; it was short and there was no mention in it of the blog entries meta parameters, so useless for me.
5. Still in my parent theme, i went to Customizer>Blog entries>Meta (because it works in the parent theme since my resetting two days ago), and changed the parameters (i modify to set only date as unique meta displayed in blog entries page). Then i export another .dat file.
6. I compared what was written concerning blog entries meta in the dat file from my point 1 (customized child theme) and the dat file from my point 5 (slightly customized parent-theme).

>So the main difference was that, for the two times in each file where the parameter called [ s:21:”ocean_blog_entry_meta” ] was mentionned, the following parameter in the list was [ s:0:”” ] in my bad child theme file, and [ a:1:{i:0;s:4:”date”;} ] in my good customized-parent-theme file.

>>>So what i did :

1. Resetting the customizer of my parent-theme to put it back to “default state”.
2. Activating again my bad customized child theme.
3. Replaced in the dat file of my child theme the two occurrences of the expression [ s:21:”ocean_blog_entry_meta”;s:0:””; ] by the expression [ s:21:”ocean_blog_entry_meta”;a:1:{i:0;s:4:”date”;} ].
4. Saved my newly modified dat file
5. Imported the new dat file with the Custmizer>Importer tool of the Ocean panel of my child theme
6. ….aaand it works ! ?? Now my posts display date in my blog page, and i see the six meta parameters in the Blog Entries tab of the customizer of my child theme, and i can choose whih one are displayed in my blog page. Victory !

So that’s great but i don’t know where the problem came from and why it arose…. I hope that it won’t magically happen again (even if now i know how to correct it). Strange that my dat file seemed to be somewhat corrupted, i hope it’s not the case for some other parameters that i wouldn’t have noticed yet.

Thanks for your help and your inputs Shahin, have a good day and see you later for some other questions maybe ??

adglo

Hello @adglo,

Thank you very much for your feedback,

This topic is forwarded to the developer team and will be checked, and if we find any issue, we’ll fix it for the next updates.

Best Regards

Hello Shahin,

Okay thanks perfect if the developers can have a look at that and hopefully find how the initial issue occurred and hopefully fix it. I hope they will succeed.

In the meantime I mark the topic as resolved, in case any other reader is looking for a solved reference for that issue.

Have a good day !