cannot send messages in whatsapp

  • Resolved palani202001

    (@palani202001)


    1 month, 2 weeks ago

    I have a WooCommerce website where I’ve integrated the WC Messaging plugin. Once a customer places an order and completes it, the order summary is supposed to be shared with them via WhatsApp. However, the WhatsApp message is not being sent.

    • This topic was modified 1 month, 2 weeks ago by palani202001.

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  • Plugin Support ashlyjohny

    (@ashlyjohny)

    Hello @palani202001 ,

    When creating new templates in Facebook settings, our plugin currently supports custom message templates only. In the premium version, you can also send flows. However, Facebook recently introduced the “Order Status” and “Order Details” templates. These features are not yet included in our plugin, but support for them is planned in future updates.

    Please note: When creating new templates, ensure you select variables as numbers rather than names. Named variables are not supported at this time. Number-based variables are supported in both the free and pro versions?of?our?plugin.

    Thank you!

    Plugin Support ashlyjohny

    (@ashlyjohny)

    Hi @palani202001 ,

    We have not received any updates regarding this issue for several days. Assuming that the issue has been resolved, we will proceed to close this ticket. If you encounter further issues, please feel free to create a new support thread.

    Thank you!

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