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a
(@cfreek)

2 years, 9 months ago

Hello,

After installing, activating, then clicking on the menu item for Syncee a page loads with a broken image and something about connecting (which I’m sure is what I need to do). The page then quickly changes to your logo and a “Refresh” button, with no other information.

This is a fresh WordPress & WooCommerce install with the only other installed plugin being Jetpack.

Using inspector, I see the div containing the Register button and message is set to display:none . I edited the source to access the buttons and….

“Register Syncee to WooCommerce” only loads my store’s home page, with authorization parameters in the CGI string. No options to do anything.
URL is ( domain replaced with [website] for privacy ):
https://[website]/wc-auth/v1/authorize/?app_name=Syncee&scope=read_write&user_id=1&return_url=%5Bwebsite%5D/wp-admin/admin.php?page=syncee&callback_url=http%3A%2F%2F%5Bwebsite%5D%2Fwp-json%2Fsyncee%2Fretailer%2Fv1%2FcallbackFromWoocommerce

The “Register to Syncee” button only takes me to:
https://installer.syncee.co/woocommerce_auth/callback?
With an error of “Whoops, looks like something went wrong.”

There are no entries in the error log.
Tried in Chrome, Edge, and Firefox

Viewing 5 replies - 1 through 5 (of 5 total)

synceerichard
(@synceerichard)

2 years, 9 months ago

Hello,

This is Richard from Syncee.

The main reason for this issue in most cases is that the requirements for our plug-in are not met.

I would suggest double-checking if your store meets all the requirements below:
– WordPress 4.4 or greater
– Woocommerce 2.6 or greater
– Email account set up in WordPress
– Store name is added as well in WordPress
– Have SSL Certficate
– Allow PHP curl

Alternatively, I suggest changing the Permalinks from Plain to and other (Post preferably) under Settings -> Permalinks in WordPress.

Let me know if it still does not work. ??

Our support can be reached at [email protected] as well or via the in-app chat. Our working hours are from Monday to Friday from 9 A.M. to 11.30 P.M. in GMT+01.00 / UTC+01.00.

Thread Starter a
(@cfreek)

2 years, 9 months ago

No. None of your list is the issue.

synceerichard
(@synceerichard)

2 years, 9 months ago

Thank you for checking them for us. Our developers would like to take a look at the WordPress admin.

Could you please set up a temporary access for us by using the following plugin?
https://www.ads-software.com/plugins/temporary-login-without-password/

To ensure no unauthorized person gets access to your store, please send us the access details to [email protected].

Thread Starter a
(@cfreek)

2 years, 9 months ago

I figured out the issue. Even though the site is using https, I overlooked that one of the site’s URLs was still set to http. I fixed that and it is now working.

My opinion, a few if statements or a switch could do a quick check of your common issues, report what needs resolving to the user, and be linked to the admin page to do it. That would prevent having just a mostly blank page shown and save some support topics ??

Thanks for your help and have a great rest of your day!

synceerichard
(@synceerichard)

2 years, 9 months ago

Thank you for letting me know. I will definitely send these suggestions over to our developers as well my teammates. ??

If you need any help, just let us know and have a great day.

Viewing 5 replies - 1 through 5 (of 5 total)

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