Cannot uninstall

  • Resolved nek12

    (@nek12)


    7 months, 4 weeks ago

    Hello , i try to uninstall the plugin but it wont remove from the plugin list. I have refreshed the page again nothing. I have server with plesk , in wordpress toolbox it does not show and it is also removed from file manager, so the issue is only in wordpress admin

    • This topic was modified 7 months, 4 weeks ago by nek12.
    • This topic was modified 7 months, 4 weeks ago by nek12.
Viewing 1 replies (of 1 total)
  • Plugin Support Gergana Petrova

    (@gpetrova)

    Hello @nek12,

    To completely remove our plugin, you must first uninstall it via the website’s Dashboard. After this is done, make sure that all of the following directories are removed as well:

    • wp-content/plugins/sg-cachepress/
    • wp-content/uploads/siteground-optimizer-assets/
    • wp-content/cache/sgo-cache/

    Additionally, purge any database records containing the term siteground_optimizer.

    Our plugin also inserts .htaccess rules, each preceded by a comment indicating its origin from SiteGround Speed Optimizer. For example:

    # HTTPS forced by SG-Optimizer
    <IfModule mod_rewrite.c>
    ? ? RewriteEngine On
    ? ? RewriteCond %{HTTP:X-Forwarded-Proto} !https
    ? ? RewriteCond %{HTTPS} off
    ? ? RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]</IfModule>
    # END HTTPS

    Make sure to remove these rules as well. Once the above has been completed, the plugin should no longer be listed in any capacity.

    Best Regards,
    Gergana Petrova

Viewing 1 replies (of 1 total)
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