Cannot Uninstall and lost a LOT of my images (maybe)

  • Resolved kwoodall

    (@kwoodall)


    2 years ago

    I’m getting an error when trying to delete this plugin. Prior to this I had a crash when bulk converting, and had to get the database recovered. Possibly not this plugins fault. However, now that I’m back online, a lot of images won’t show even though they’re still online (and viewable if you go directly to their URL).

    How can I remove everything and set it back?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hello @kwoodall,

    Thanks for your message.

    How can I check it on your website? I see it is currently unavailable.

    Best,
    Mateusz

    Thread Starter kwoodall

    (@kwoodall)

    I’ll send you a login to bypass the maintenance page.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kwoodall What does crash mean? My plugin does not modify or delete the original files in any way. This means that by using the plugin you cannot lose your files.

    If a file does not load and generates a 404 error, it means that you do not have it physically on the disk. Most likely the backup was not successfully restored or the backup was not complete.

    How can I help you?

    Thread Starter kwoodall

    (@kwoodall)

    Well, I still can’t uninstall your plugin or the data/files it created. When I try to delete it, it never completes and eventually, I get this error:

    Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress.

    So that’s the crash I’m currently dealing with.

    As for missing images, yes, but I never restored anything from a backup other than some tables in the database.

    My guess, and it’s just a guess, is that the WebP files filled the server and led to some sort of issue. I didn’t realize until I’d deleted some local backups and other large files that the WebP files were created in addition to the existing files.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @kwoodall You can try to manually delete the /uploads-webpc directory in the /wp-content directory. You probably have a very large number of images and therefore you cannot delete them all at once during uninstallation.

    Thread Starter kwoodall

    (@kwoodall)

    Aha! That did it. I wasn’t sure I should do that until you suggested it. Deleted the directory and then the plugin uninstalled. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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