Cannot Unpack Data File Error

  • Resolved mkclark150

    (@mkclark150)


    2 years, 6 months ago

    I received the following message on my website today.

    “2022-05-31 18:55:34:Error occurred while updating SpamFireWall local base. Error: Can not unpack datafile.”

    Anti-Spam by CleanTalk vs 5.177.2

    Question: What does the above message mean? What should I do?

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @mkclark150.

    This error is temporary and does not affect the spam protection of your site.
    Please wait a few hours and click “Synchronize with Cloud” in the plugin settings.

    If that doesn’t help, please, re-install the plugin with the Complete Deactivation option:
    1) WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
    2) WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.
    3) Then install it anew: https://cleantalk.org/help/install-wordpress.

    Did it help?

    Thread Starter mkclark150

    (@mkclark150)

    Eugene,

    Thanks! The steps you gave worked perfectly!

    Plugin Support SergeM

    (@serge00)

    You are welcome, @mkclark150!

Viewing 3 replies - 1 through 3 (of 3 total)
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