Cannot Update “Do not sync” on certain products

Hi there!

I understand that some of your products don’t sync as expected, and you already confirmed that these products match the expectations to be synced.

Are you able to try a reset on the product sync?

You can use the following code for the reset:
https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/#reset-all-products

After seeing that the products were reset as expected, you can remove the code as it would no longer be needed.

We also have the following article on how to add custom code if needed:
https://woocommerce.com/posts/properly-add-woocommerce-custom-code/

Hi there,

I deleted and re-uploaded all products using your recommendations. Works for most products. There are still products whose “Facebook sync” status in Products/All Products cannot be changed and always shows “Do not sync”. On the product page itself, the “Facebook sync” dropdown says “Sync and show in catalog”. But it doesn’t.

To sum up, for some products it is impossible to change the “Facebook sync” status in Products/All products, it always shows “Do not sync”. These products do not appear in the Facebook Commerce Manager.

Kind regards

Hi @alabalaa ,

Can you please check if the products that aren’t syncing have any of the issues listed here: https://woocommerce.com/document/facebook-for-woocommerce/#section-27 ?

Do let us know!

Thank you, it is OK now.

Kind regards

Hi @alabalaa

Thank you, it is OK now.

Thank you for letting us know that all is sorted now! ??

I am marking this as resolved, but please let us know if any additional issues arise!

Thank you!