Cannot Update or Add plugins

  • Resolved incremental

    (@incremental)


    4 months ago

    I have a wordpress site hosted by Ontraport. The website has worked for several years until this week, when the site no longer allows for updating existing plugins or adding new plugins. When I attempt either plugin operation through the WP dashboard, I am presented with the following error:

    “Update failed: The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘/tmp/plugin-name.tmp'”

    My understanding is that the error message indicates a full or missing temporary folder. To test this, I created a php script that indicates there are only 20kb available in the /tmp folder, which is the folder indicated in the WP error message.

    Ontraport does not provide shell, cpanel, file manager, or ftp access to the wordpress installation. I had been using WP File Manager for management of the server’s files, but that plugin has stopped working at the same time that this /tmp issue has occurred with the plugins. I believe that the WP File Manager issue is the same as the plugin update issue.

    Ontraport has indicated that I should reach out to WordPress for support on this issue.

    Can someone assist me with this resolving this error message in order to update/install plugins?

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  • Thread Starter incremental

    (@incremental)

    I fixed the plugin issue by repeatedly attempting to edit wp-config.php, until I was able to add cache settings for /wp-content/temp/.

Viewing 1 replies (of 1 total)
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