Cannot update or reinstall

  • Resolved lvelkei

    (@lvelkei)


    6 years, 3 months ago

    Hi

    I posted this question previously but thought I’d start another thread that skips that.

    Per instruction I deleted the folder and contents via FTP.
    Confirmed that the folder was no longer there.
    Went in to upload and reinstall the clean talk plugin.

    WP gave an error message stating that the directory was still there.

    I went back into the ftp and re-confirmed the directory did not exist

    I waited a day and tried uploading and reinstalling the plug in again. Also tried a different browser. No luck.

    Please advise. That site gets hit with spam a lot without

    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    Please, make sure that you deleted right folder.

    We have 2 plugins in the WordPress Catalog:
    ? Anti-Spam (folder named “cleantalk-spam-protect”)
    ? Security (folder named “security-malware-firewall”)

    They both are being installed in the standard plugin folder:
    <WordPress-root-folder>/wp-content/plugins/

    Please, confirm that the right folder was deleted and the problem still persists.

    Write back anytime.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

    Thread Starter lvelkei

    (@lvelkei)

    Hi. The instruction was to remove anti spam folder not the security plugin. That said, I did not install the security plug in on this site. only the anti spam and the entire folder is gone.

    Plugin Support SergeM

    (@serge00)

    Please, try the following:
    1. Refresh your website cache (your Hosting Panel should have this option).
    2. Install the plugin via FTP.

    To install the plugin manually:
    ? Download the archive of the plugin: https://downloads.www.ads-software.com/plugin/cleantalk-spam-protect.5.100.zip
    ? Unzip the archive. You will get the folder “cleantalk-spam-protect”.
    ? Upload the folder to your website:
    <WordPress-root-folder>/wp-content/plugins/
    ? Go to your website backend —> Plugins.

    Then try to re-install the plugin via WordPress interface.

    I hope this reply was helpful.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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