Cannot update WordPress website

  • Hello world!

    I ran into two wordpress problems today.

    When logged in at my wordpress dashboard, I noticed I cannot upload any images, I get the message: The uploaded file cannot be placed in the folder wp-content/uploads/2025/03 (translated from Dutch).

    When opening my folders in Filezilla, the uploading goes perfectly, only it doesn’t show in the media overview of my wordpress environment.

    I thought of updating the wordpress version. Right now it’s 6.3.2 and version 6.7.2 is available. Only if I try to login with the FTP credentials I keep getting the message ”Cannot connect with server, check if the credentials are correct.” I tried all combinations possible, even contacted my host, with their help I couldn’t login either. They said it must be a wordpress problem, since logging into Filezilla works fine.

    Does this ring a bell with anyone? Does the uploading problem and the FTP login problem have the same cause? Thanks for your time.

Viewing 3 replies - 1 through 3 (of 3 total)

  • The connection via FTP has absolutely nothing to do with WordPress. FTP is a service provided by your host. WordPress has no influence on this.

    What exactly happens when you try to upload images? What message is displayed?

    Please also take a look under Tools > Site Health to see if there is any message there.

    Thread Starter Eline

    (@enile)

    Hello Threadi, thanks for your message. My host then misinformed me about the FTP login.

    The message I get when trying to upload images is: ”Het geüploade bestand kan niet verplaatst worden naar wp-content/uploads/2025/03” Which is Dutch for ”The uploaded file cannot be placed in the folder wp-content/uploads/2025/03”

    When using Site Health I get diagnosis ”good”. With 5 recommendations:

    • WordPress update available
    • You can delete inactive plugins
    • You can delete inactive themes
    • Cannot get access to file system
    • Page cache is not detected but server reaction time is OK.

    To solve all above I need to login with my FTP credentials, which it keeps saying is not correct. My host is Strato. Their FTP login works for filezilla, but not when trying to login into wordpress. It says: ”Connection failed to FTP-server ssh.strato.com:21”

    threadi

    (@threadi)

    Your problem is this message:

    Cannot get access to file system

    Apparently WordPress cannot write files and directories in the hosting. You need to clarify this with your hoster’s support.

Viewing 3 replies - 1 through 3 (of 3 total)
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