• Resolved Glenn

    (@glennsvfr)


    Hi,
    I’m new to WooCommerce and have taken over maintenance of a site that includes WC. I have performed upgrades of several plugins, including WC. When I looked in the WC System Status log I saw that the db is version 5.0.0 and WC version is 5.2.2.
    I have tried to perform a manual upgrade of the db via WC/Status/Tools/Update db. I get the message that the upgrade is scheduled in the background but I cannot see it in the list of scheduled actions. What can I do to fix the problem?
    Thanks,
    Glenn

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi there,

    Let’s check your WooCommerce System Status and Logs. So please, provide us the following:

    System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    Error log: share a copy of any error that starts with wc_db_updates under WooCommerce > System Status > Logs (if available)

    Thanks!

    Thread Starter Glenn

    (@glennsvfr)

    Hi Mirko,

    Below is the System Status. There does not seem to be any error log. I guess I might need to change the log level somewhere?

    Thanks!

    —8><—–

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://gastrodev.se
    Site address (URL): https://gastrodev.se
    WC Version: 5.2.2
    REST API Version: ? 5.2.2
    WC Blocks Version: ? 4.7.2
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.1.5
    Log Directory Writable: ?
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Microsoft-IIS/10.0
    PHP Version: 7.4.16
    PHP Post Max Size: 50 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.70.0
    OpenSSL/1.1.1i
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.18
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: gastro
    Total Database Size: 81.12MB
    Database Data Size: 63.13MB
    Database Index Size: 17.99MB
    gastrowoocommerce_sessions: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
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    wp_gastrotrp_gettext_en_us: Data: 0.30MB + Index: 0.39MB + Engine InnoDB
    wp_gastrousermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_gastrousers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_gastrowc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gastrowc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gastrowc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_gastrowc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_gastrowc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_gastrowc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_gastrowoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowoocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gastrowoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gastrowoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gastrowoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gastrowoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 16
    acf-field-group: 3
    attachment: 344
    boxzilla-box: 1
    br_filters_group: 1
    br_product_filter: 3
    custom_css: 1
    customize_changeset: 19
    et_body_layout: 2
    et_pb_layout: 6
    et_template: 3
    et_theme_builder: 1
    mc4wp-form: 1
    nav_menu_item: 7
    oembed_cache: 1
    page: 17
    post: 7
    product: 165
    revision: 520
    shop_order: 14
    termpopup: 1
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (17) ###
    
    Advanced Custom Fields: by Elliot Condon – 5.9.5
    Age Gate: by Phil Baker – 2.15.0
    All-in-One WP Migration: by ServMask – 7.42
    The SEO Framework: by The SEO Framework Team – 4.1.3
    Better Search Replace: by Delicious Brains – 1.3.4
    CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.0.12
    Content Visibility for Divi Builder: by AoD Technologies LLC – 3.15
    Google Tag Manager for WordPress: by Thomas Geiger – 1.12.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
    Loco Translate: by Tim Whitlock – 2.5.2
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.4
    MC4WP: Mailchimp Top Bar: by ibericode – 1.5.4
    Quick Featured Images: by Kybernetik Services – 13.5.6
    SVG Support: by Benbodhi – 2.3.18
    NP Quote Request WooCommerce: by Neah Plugins – 1.8.255
    Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.4.2
    WooCommerce: by Automattic – 5.2.2
    
    ### Inactive Plugins (2) ###
    
    404page - your smart custom 404 error page: by Peter Raschendorfer – 11.3.0
    Pixel Caffeine: by AdEspresso – 2.3.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: SEK (kr)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #24 - /viner/
    Cart: #61 - /varukorg/
    Checkout: #26 - /bestall/
    My account: #63 - /mitt-konto/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Divi-child
    Version: 1.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.9.4
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: -0001-11-30 01:12:12 +0112
    Newest: -0001-11-30 01:12:12 +0112
    
    Complete: 55
    Oldest: 2020-08-24 14:38:34 +0200
    Newest: 2021-05-09 15:55:51 +0200
    
    ### Status report information ###
    
    Generated at: 2021-05-09 19:17:58 +02:00
    
    Mirko P.

    (@rainfallnixfig)

    Hi @glennsvfr,

    Most likely this is caused by a conflict with your theme or with another plugin.

    The best way to determine this is to:

    – Temporarily switch your theme to Storefront (https://www.woocommerce.com/storefront/)
    – Disable all plugins except for WooCommerce
    – Repeat the action of updating the database

    If you’re able to update the database after switching the theme and disabling plugins, then it’s clear the problem was with a plugin and/or theme you deactivated. Generally, this procedure is needed to figure out which plugin is causing the problem, then you can reactivate your other plugins one by one, testing your site after each, and see if all is running without issues. You can find a more detailed explanation on how to do a conflict test here (https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

    Hope this helps.

    • This reply was modified 3 years, 10 months ago by Mirko P..
    Thread Starter Glenn

    (@glennsvfr)

    Hi Mirko,

    Thanks for your suggestions. Unfortunately, despite following them the database is still not upgraded after clicking manual upgrade. I get a message saying “Database upgrade routine has been scheduled to run in the background.” I guess it should then be visible in the list of scheduled actions?

    If you have any other suggestions I would be grateful

    Best regards,
    Glenn

    Thread Starter Glenn

    (@glennsvfr)

    I really don’t know what I can do to solve this issue. Is there anyone who can offer some advice on how to move forward?

    Should I try to upgrade WC from 5.2.2 to 5.3.0 although WC db is still 5.0.0?

    Mirko P.

    (@rainfallnixfig)

    Hey there,

    Thanks for your reply.

    Can you please temporarily switch to the default
    Storefront theme and also deactivate all other plugins except for WooCommerce? Once you have only the WooCommerce plugin active please update WooCommerce to the latest version available (5.3.0).

    For a more detailed explanation on how to do a conflict test check here.

    Thanks.

    Thread Starter Glenn

    (@glennsvfr)

    Hi,

    I have just found that loop-back requests don’t work with my hosting provider, which would explain why the db update is not performed. I have opened a ticket with the hosting provider and will keep you posted.

    Thanks.

    Mirko P.

    (@rainfallnixfig)

    Thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

    Cheers.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Cannot upgrade db’ is closed to new replies.