Cannot Upload Images

  • Hi,
    I have just installed NextGEN Gallery via the www.ads-software.com site.
    When trying to upload files via Gallery>Add Gallery/Images when I attempt to do this through the Create Gallery interface I receive an error message stating that an unknown error occurred.
    I used ftp to add the photographs I wanted under wp-content as per the instructions, and then attempted to import the folder – this resulted in a continual Importing Gallery>In Progress without any resolution, no matter how long I left it.
    I deactivated all of my plugins aside from NextGen but this made no difference.
    I have an up to date installation of WordPress, and of NextGEN.
    As far as I know all of mySQL, PHP etc is up to date.
    I am hosted with 123-Reg.
    I am running the theme TwentyTen with a child theme.
    My plugins are: Access Monitor, Akismet, BackUpWordPress, BloginBlog, cookie-cat, Custom Contact Forms, Display Posts Shortcode, Google Analytics by Yoast, Jetpack, Meta Slider, Multicons, Ninja Forms, oik-privacy-policy, oik base plugin, Wistia WordPress Plugin, WordPress SEO, WP Accessibility and WP Display Header.

    Is the error likely to be because of issues to do with PHP? I ask because I do not have constant access to the Control Panel for my site – it is owned and paid for by someone else, and they hold the account password. I can get this from them but I do not want to trouble them unnecessarily.

    Hoping you can help,
    Emma
    (https://www.alnwickanglican.com)

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @alnwickanglican – I’m not seeing NextGEN Gallery active on your site … are you still using the plugin?

    – Cais.

    Thread Starter alnwickanglican

    (@alnwickanglican)

    My apologies! I deactivated the plugin after I wrote the message above – I have reactivated it.

    Plugin Contributor photocrati

    (@photocrati)

    @alnwickanglican – What are you seeing under Gallery > Overview for your Server Settings?

    – Cais.

    Thread Starter alnwickanglican

    (@alnwickanglican)

    Gallery>Overview states:

    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 66.58 MByte
    MYSQL Version : 5.5.33-31.1-log
    SQL Mode : Not set
    PHP Version : 5.3.29
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 128
    PHP Max Upload Size : 8M
    PHP Max Post Size : 8M
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : N/As
    PHP Exif support : Yes ( V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes
    Graphic Library

    GD Version : bundled (2.1.0 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : Yes
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : Yes
    XBM Support : Yes
    JIS-mapped Japanese Font Support : No

    i have the Same problem ?? If i Upload some Pictures

    Old version run the upload

    next probelm i delete all and install new but it dont work

    Die Datei konnte nicht kopiert werden. nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/css/images/ui-icons_ffffff_256x240.png

    Plugin Contributor photocrati

    (@photocrati)

    @nasty44 – Please start your own topic so we can try to help you with your specific issue on your specific site.

    See https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post

    Thanks!

    – Cais.

    Plugin Contributor photocrati

    (@photocrati)

    @alnwickanglican – Although your Server Settings do not appear out of line I am concerned with the “PHP Max Script Execute Time : N/As” being noted … can you contact our web hosting service to ensure this is a reasonable value (generally 60s will be fine but higher limits would be nice to know you have room to play in).

    If that number is in a decent range, pleas send us a Bug Report (https://nextgen-gallery.com/report-bug/ … please reference this topic) so we can get a closer look at your site.

    We will likely need log in (and FTP) credentials for your WordPress installation, please include those with our Bug Report, too.

    Thanks!

    – Cais.

Viewing 8 replies - 1 through 8 (of 8 total)
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