Cannot upload Video

  • Resolved giancolaweb

    (@giancolaweb)


    7 months, 3 weeks ago

    Hello, i’m having trouble when trying to upload a video through the function in VideoPress Plugin and when i try to upload through “Insert media” in post creation.

    View post on imgur.com
    This is the rest where i’m getting the 400 response

    Could you help me to find out the problem ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter giancolaweb

    (@giancolaweb)

    Additional Information:

    I have attempted the following troubleshooting steps:

    • Reinstalling the Jetpack and VideoPress plugins
    • Rolling back both the plugin and WordPress
    • Disconnecting and reconnecting the Jetpack account

    However, when attempting to upload a video via post creation, the process halts at 100%, accompanied by the error message “Uncaught ReferenceError: error is not defined” in …/wp-content/plugins/jetpack/_inc/build/videopress/js/videopress-uploader.min.js?ver=13.2.2.

    During this process, the plugin sends a request to: https://public-api.wordpress.com/rest/v1.1/sites/79397925/media/new?locale=it_IT

    The response received is a 200 status code with an empty media array: {“media”:[]}.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Ciao @giancolaweb,

    I’m sorry to hear about the trouble, but thanks for reaching out. From the info you shared, I suspect something might be off with the Jetpack connection.

    Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

    Grazie!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    I see you have already sent out an email: I will mark this thread as solved then.

    • This reply was modified 7 months, 3 weeks ago by Stef (a11n).
Viewing 3 replies - 1 through 3 (of 3 total)
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